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October 2022

Residence Rosemary Heights Seniors Village Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 15240- 34th Ave Accreditation status Accredited
City/postal code Surrey Accreditation expiry date Not available
Phone number (604) 545-5001 Contact for complaints President
Operator (Type) Rosemary Heights Seniors Village 3 LLP (For Profit) Phone number of complaint contact (778) 545-5000
Opened 2008 Personal spending account Yes
Councils Combined resident and family council Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 18 to 148 days, with an average of 65 days
Current language(s) spoken by staff English, Filipino, Hindi, Persian, Punjabi, Tagalog
Indigenous Territory Coast Salish peoples

Source: Residence

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees special laundry services, companionship, additional meals, additional snacks, additional housekeeping
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 21
Publicly funded units (short and long-term) 42
Total units 63

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Facility operator Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support Yes

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $5.79 $5.77

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 7 Number substantiated complaints 5
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 8 12.7 1.0 Medication error with adverse event 1 1.6 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 35 55.6 24.4 Other injury 2 3.2 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 2 3.2 1.3
Unexpected illness 42 66.7 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 2 3.2 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 87 83
Percent female 75.0% 70.3%
Percent 85 years or older 73.1% 56.8%
Percent younger than 65 years 1.9% 6.8%
Average length of stay (days) 992 1208

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 83.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 93.8% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence