Hallmark on the Park – Seniors Advocate

Residence	Hallmark on the Park	Service Type	Assisted Living
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	3055 Princess Street	Accreditation status	Accredited
City/postal code	Abbotsford	Accreditation expiry date	Not available
Phone number	(604) 859-0053	Contact for complaints	CEO
Operator (Type)	Baptist Housing Hallmark Society (Not For Profit)	Phone number of complaint contact	(604) 859-0053
Opened	1999	Personal spending account	No
Councils	Resident council only	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 38 to 145 days, with an average of 90 days
Current language(s) spoken by staff	English, Cantonese, German, Hindi, Tagalog
Indigenous Territory

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	special laundry services, companionship, additional meals, additional snacks, additional housekeeping, recreation programs, hearing aid assistance, blood glucose monitoring, TED stocking application and removal, resident safety check, am and pm care, shower, personal laundry, reminder for meals, reminder for recreation, escort to meals, escort to recreation, room tray service, breakfast assistance, activity assistance
Telephone monthly service included	Yes
Internet monthly service included	No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		47
Publicly funded units (short and long-term)		22
Total units		69

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside contractor	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	No	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$10.98	$11.68

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	25	36.2	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	8	11.6	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	1	1.4	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	84	83
Percent female	69.2%	70.3%
Percent 85 years or older	57.7%	56.8%
Percent younger than 65 years	3.8%	6.8%
Average length of stay (days)	1,320	1208

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	91.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	95.2%	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Hallmark on the Park website