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December 2023

Residence Hallmark on the Park Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3055 Princess Street Accreditation status Accredited
City/postal code Abbotsford/V2T 4A8 Accreditation expiry date Not available
Phone number (604) 859-0053 Contact for complaints CEO
Operator (Type) Baptist Housing Hallmark Society (Not For Profit) Phone number of complaint contact (604) 859-0053
Opened 1999 Visitor parking (cost) Yes (no fee)
Councils Resident council only Wait Time Suppressed
Meetings held Regular Scheduled Co-located with an assisted living residence No
Current language(s) spoken by staff English, Cantonese, German, Hindi, Tagalog
Indigenous Territory Stó:lō peoples

Source: 1. Residence; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees special laundry services, companionship, additional meals, additional snacks, additional housekeeping, recreation programs, hearing aid assistance, blood glucose monitoring, TED stocking application and removal, resident safety check, am and pm care, shower, personal laundry, reminder for meals, reminder for recreation, escort to meals, escort to recreation, room tray service, breakfast assistance, activity assistance
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Assisted Living Units (as of March 31, 2023)
Private units (not publicly subsidized) 47
Publicly subsidized units 22
Total units 69

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Ministry of Health

Funding 2021/22 2022/23
Publicly subsidized personal care hours (Per Unit) n/a 423
Food costs per resident per day (actual cost) $11.68 $11.71
Monthly client rate for publicly subsidized unit (single) From $1,094 to 4,138 with an average of $1,636 From $1,094 to 4,465 with an average of $1,562

Source: Health Authority

Assisted Living Registry, 2022/23
Complaints
Number of complaints 0 Number of substantiated complaints 0
Incidents Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error 0 0.0 0.4
Abuse / neglect 0 0.0 0.3 Missing/Wandering 0 0.0 1.0
Falls 11 15.9 28.3 Injury 0 0.0 1.5
Unexpected Illness 2 2.9 32.8 Aggression 0 0.0 1.8
Overdose 0 0 0.1 Attempted suicide 0 0.0 0.2
Unexpected death 1 1.4 1.3 Police Incident/Call 0 0 0.5
Fire/Flood/Gas Leak 0 0 0.2 Other 0 0 2.1
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Full Review 0
Possible unregistered 0 Other 0

Source: Ministry of Health

Resident Profile (2022/23) Residence B.C.
Average age of population 85 81
Percent female 70.4% 68.3%
Percent 85 years or older 59.3% 47.4%
Percent younger than 65 years 3.7% 9.9%
Average length of stay (days) 1,540 1209
Percent of resident with depression symptoms 18.2% 19.8%
Percent of residents dependent in activities of daily living 27.3% 15.6%
Percent of residents dependent in instrumental activities of daily living 95.5% 76.8%
Percent of residents in a wheelchair 9.1% 16.6%
Percent of residents with dementia (mild to severe) 27.3% 23.4%
Percent of residents with moderate to severe cognitive impairment 18.2% 12.3%
Percent of residents with problem behaviours 9.1% 7.7%
Percent of clients with MAPLe score (MAPLe 4+) 59.1% 48.6%
Percent of clients with special or extensive care (RUG 1-3) 9.1% 4.0%
Percent of residents at ease interacting with others 100.00% 93.7%
Percent of residents saying or indicating that they feel lonely 36.4% 27.2%

Source: 1. Health Authority; 2. Ministry of Health

Clinical Indicators (2022/23) Residence B.C.
Percent of residents receiving depression medication 50.0% 39.9%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 0.0% 6.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 18.2% 19.5%
Percent of residents taking nine or more medications 63.6% 55.9%
Percent of residents with falls in the last 90 days 36.4% 34.5%
Percent of residents with four or more emergency room visits 7.4% 11.0%
Percent of residents having a caregiver in distress 9.1% 16.5%

Source: 1. Health Authority; 2. Ministry of Health

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 88.0% 83.7%
Percent of residents vaccinated for COVID-19 100.0% 85.6%

Source: 1. Ministry of Health; 2. Residence