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October 2022

Residence Hallmark on the Park Service Type Assisted Living
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3055 Princess Street Accreditation status Accredited
City/postal code Abbotsford Accreditation expiry date Not available
Phone number (604) 859-0053 Contact for complaints CEO
Operator (Type) Baptist Housing Hallmark Society (Not For Profit) Phone number of complaint contact (604) 859-0053
Opened 1999 Personal spending account No
Councils Resident council only Visitor parking (cost) Yes (no fee)
Meetings held Regular Scheduled Average Wait Time From 38 to 145 days, with an average of 90 days
Current language(s) spoken by staff English, Cantonese, German, Hindi, Tagalog
Indigenous Territory

Source: Residence

Resident Fees for Personal Services
Cable monthly service included No Other extra fees special laundry services, companionship, additional meals, additional snacks, additional housekeeping, recreation programs, hearing aid assistance, blood glucose monitoring, TED stocking application and removal, resident safety check, am and pm care, shower, personal laundry, reminder for meals, reminder for recreation, escort to meals, escort to recreation, room tray service, breakfast assistance, activity assistance
Telephone monthly service included Yes
Internet monthly service included No

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded) 47
Publicly funded units (short and long-term) 22
Total units 69

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside contractor Food prepared and cooked on site Yes

Source: Residence

Services Provided
Support with activities of daily living Yes Assistance with managing medication Yes
Therapeutic diet support No Safekeeping of money/personal property No
Behaviour management support No Psychosocial (programming) support No

Source: Residence

Funding 2020/21 2021/22
Food costs per resident per day (actual cost) $10.98 $11.68

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints 0 Number substantiated complaints 0
Incidents, 2021/22 Total
Number
Per 100 units Total
Number
Per 100 units
Residence B.C. Residence B.C.
Disease outbreak or occurrence 0 0.0 1.0 Medication error with adverse event 0 0.0 0.5
Abuse / neglect 0 0.0 0.1 Missing or wandering person 0 0.0 0.8
Fall with injury / Adverse event 25 36.2 24.4 Other injury 0 0.0 1.3
Food or other poisoning 0 0.0 0.0 Aggressive behaviour 0 0.0 1.3
Unexpected illness 8 11.6 31.2 Attempted suicide 0 0.0 0.2
Overdose 0 0 0.1 Other - clinical 0 0.0 0.4
Unexpected death 1 1.4 1.3 Other - service delivery 0 0.0 0.5
Fire/Flood/Gas Leak 0 0 0.1 Police Call 0 0 0.4
Inspections
Registration 0 Registration follow-up 0
Complaint 0 Complaint follow-Up 0
Education 0 Health and safety issue 0
Site inspection 0 Site visit 0
Possible unregistered 0 Total number of inspections 0

Source: Ministry of Health

Resident Profile (2021/22) Residence Health Authority
Average age of population 84 83
Percent female 69.2% 70.3%
Percent 85 years or older 57.7% 56.8%
Percent younger than 65 years 3.8% 6.8%
Average length of stay (days) 1,320 1208

Source: Health Authority

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 91.0% 83.3
Percent of health care workers vaccinated for influenza n/a n/a
Percent of residents vaccinated for COVID-19 95.2% 92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence