Glenwood Seniors Community – Seniors Advocate

Residence	Glenwood Seniors Community	Service Type	Assisted Living
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	1458 Glenwood Drive	Accreditation status	Not accredited
City/postal code	Agassiz	Accreditation expiry date	Not applicable
Phone number	(604) 369-9583	Contact for complaints	Vice President of Operations
Operator (Type)	Glenwood Seniors Community Partnership (For Profit)	Phone number of complaint contact	(604) 796-8778
Opened	1901	Personal spending account	No
Councils	Separate family and resident council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Scheduled	Average Wait Time	From 6 to 194 days, with an average of 64 days
Current language(s) spoken by staff	English, Dutch, German, Tagalog
Indigenous Territory	Sts’ailes, Sq’éwlets & Sto:lo First Nations

Source: Residence

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	additional housekeeping
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Residence

Units (March 31, 2022)
Private units (not publicly funded)		22
Publicly funded units (short and long-term)		10
Total units		32

Source: 1. Ministry of Health; 2. Residence

Contracted Services
Professional nursing services	Yes	Housekeeping services	No
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Facility operator	Food prepared and cooked on site	Yes

Source: Residence

Services Provided
Support with activities of daily living	Yes	Assistance with managing medication	Yes
Therapeutic diet support	No	Safekeeping of money/personal property	No
Behaviour management support	No	Psychosocial (programming) support	No

Source: Residence

Funding	2020/21	2021/22
Food costs per resident per day (actual cost)	$8.30	$8.13

Source: Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of complaints	0	Number substantiated complaints	0

Incidents, 2021/22	Total Number	Per 100 units			Total Number	Per 100 units
Incidents, 2021/22	Total Number	Residence	B.C.		Total Number	Residence	B.C.
Disease outbreak or occurrence	0	0.0	1.0	Medication error with adverse event	0	0.0	0.5
Abuse / neglect	0	0.0	0.1	Missing or wandering person	0	0.0	0.8
Fall with injury / Adverse event	0	0.0	24.4	Other injury	0	0.0	1.3
Food or other poisoning	0	0.0	0.0	Aggressive behaviour	0	0.0	1.3
Unexpected illness	0	0.0	31.2	Attempted suicide	0	0.0	0.2
Overdose	0	0	0.1	Other - clinical	0	0.0	0.4
Unexpected death	0	0.0	1.3	Other - service delivery	0	0.0	0.5
Fire/Flood/Gas Leak	0	0	0.1	Police Call	0	0	0.4

Inspections
Registration	0	Registration follow-up	0
Complaint	0	Complaint follow-Up	0
Education	0	Health and safety issue	0
Site inspection	0	Site visit	0
Possible unregistered	0	Total number of inspections	0

Source: Ministry of Health

Resident Profile (2021/22)	Residence	Health Authority
Average age of population	88	83
Percent female	66.7%	70.3%
Percent 85 years or older	73.3%	56.8%
Percent younger than 65 years	0.0%	6.8%
Average length of stay (days)	1,570	1208

Source: Health Authority

Vaccination Coverage (2021/22)	Facility	B.C.
Percent of residents vaccinated for influenza	67.0%	83.3
Percent of health care workers vaccinated for influenza	n/a	n/a
Percent of residents vaccinated for COVID-19	suppressed	92.7

Source: 1. Ministry of Health; 2. Health Authority; 3. Residence

Link to web page
Go to Glenwood Seniors Community website