Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2023

Facility MSA Manor Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2510 Gladwin Rd Accreditation status Accredited
City/postal code Abbotsford/V2T3N9 Accreditation expiry date May 2023
Phone number (604) 853-5831 Contact for complaints Joy Kaz- DOC
Operator (Type) Maplewood Care Society (Not For Profit) Phone number of complaint contact (604) 870-7560
Opened 1973 Personal spending account Yes
Councils Resident Council/Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 4 to 604 days, with an average of 139 days
Current language(s) spoken by staff English, Punjabi, Hindi, Tagalog
Indigenous Territory Stó:lō peoples, Sema:th Leqamel and Mathequi

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees FOOTCARE, Dental hygiene, mobile optometrist
Telephone monthly service included Yes
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 34
Publicly funded beds (short and long-term) 34 Double Occupancy 0
Total beds 34 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.68 0.68
Licensed Practical Nurse (hours per resident per day) 0.22 0.22
Care Aide (hours per resident per day) 2.10 2.10
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $8.87 $9.91
Facility per diem rate $251.47 $256.56
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,974 From $1,338 to $3,847 with an average of $1,758

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 1 2.9 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 2.9 3.7
Unexpected Illness 6 17.6 21.0 Attempted suicide 1 2.9 0.1
Expected death 12 35.3 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 1 Number of licensing infractions found 8
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 1
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 85 83
Percent female 62.3% 63.3%
Percent 85 years or older 57.5% 52.8%
Percent younger than 65 years 0.0% 5.6%
Average length of stay (days) 369 817
Percent of residents diagnosed with depression 28.5% 22.9%
Percent of residents dependent in activities of daily living 13.1% 32.4%
Percent of residents in a wheelchair 48.2% 53.3%
Percent of residents with dementia (mild to severe) 73.7% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.5% 27.5%
Percent of residents with physically abusive behaviour 2.2% 8.4%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 29.2% 48.0%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 0.0% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 61.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 41.2% 34.9%
Percent of residents taking nine or more medications 43.1% 44.6%
Percent of residents with daily physical restraints 0.0% 6.0%
Percent of residents with falls in the last 30 days 6.1% 12.8%
Percent of residents with a worsened pressure ulcer 0.0% 2.2%
Percent of residents with four or more emergency room visits n/a 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 96.9% 87.5%
Percent of health care workers vaccinated for influenza 29.2% 39.1%
Percent of residents vaccinated for COVID-19 77.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to MSA Manor website