MSA Manor Quick Facts - Seniors Advocate

Facility	MSA Manor	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	2510 Gladwin Rd	Accreditation status	Accredited
City/postal code	Abbotsford/V2T3N9	Accreditation expiry date	May 2027
Phone number	(604) 853-5831	Contact for complaints	Joy Kaz- DOC
Operator (type)	Maplewood Care Society (Not For Profit)	Phone number of complaint contact	(604) 870-7560
Opened	1973	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	suppressed
Current language(s) spoken by staff	English, Punjabi, Hindi, Tagalog
Indigenous territory	Stó:lō peoples, Sema:th Leqamel and Mathequi

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	FOOTCARE, Dental hygiene, mobile optometrist
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	34
Publicly funded beds (short and long-term)	34	Double occupancy	0
Total beds	34	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.68	0.68
Licensed Practical Nurse (hours per resident per day)	0.22	0.22
Care Aide (hours per resident per day)	2.10	2.10
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$9.91	$12.68
Facility per diem rate	$256.56	$281.61
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,758	From $1,417 to $3,974 with an average of $1,965

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	1	2.9	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	2.9	3.5
Unexpected Illness	5	14.7	20.9	Attempted suicide	0	0.0	0.1
Expected death	10	29.4	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	3
Number of inspections	2	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	84	83
Percent female	61.8%	63.2%
Percent 85 years or older	50.7%	52.5%
Percent younger than 65 years	2.8%	5.3%
Average length of stay (days)	404	829
Percent of residents diagnosed with depression	32.6%	22.2%
Percent of residents dependent in activities of daily living	13.8%	31.7%
Percent of residents in a wheelchair	41.3%	54.1%
Percent of residents with dementia (mild to severe)	57.2%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	13.8%	27.0%
Percent of residents with physically abusive behaviour	7.2%	8.3%
Average index of social engagement	3.1	2.8
Percent of residents with low social engagement	32.6%	46.2%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	30.4%	11.0%
Percent of residents receiving recreation therapy	62.3%	31.7%
Percent of residents receiving occupational therapy	0.0%	5.2%
Percent of residents receiving depression medication	56.5%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	7.5%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	41.3%	35.3%
Percent of residents taking nine or more medications	57.2%	46.2%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	16.7%	12.3%
Percent of residents with a worsened pressure ulcer	1.6%	2.1%
Percent of residents with four or more emergency room visits	0.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	97.1%	84.3%
Percent of health care workers vaccinated for influenza	33.3%	35.5%
Percent of residents vaccinated for COVID-19	76.1%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to MSA Manor website