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December 2023

Facility Menno Home Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 32910 Brundige Ave Accreditation status Accredited
City/postal code Abbotsford/V2S1N2 Accreditation expiry date not available
Phone number (604) 853 -2411 Contact for complaints Karen L Biggs, CEO or Kim Scott, Director of Care
Operator (Type) Mennonite Benevolent Society (Not For Profit) Phone number of complaint contact (604) 859-7631
Opened 1954 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Co-located with an assisted living residence Yes
Wait Time From 2 to 307 days, with an average of 52 days
Current language(s) spoken by staff English
Indigenous Territory Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Minor 3rd party billing fees
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 186
Publicly funded beds (short and long-term) 196 Double Occupancy 5
Total beds 196 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.03
Registered Nurse (hours per resident per day) 0.20 0.17
Licensed Practical Nurse (hours per resident per day) 0.67 0.76
Care Aide (hours per resident per day) 2.13 2.10
Allied health hours (hours per resident per day) 0.37 0.34
Food costs per resident per day (actual cost) $8.13 $8.38
Facility per diem rate $238.22 $241.08
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,811 From $1,338 to $3,847 with an average of $1,921

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 1.5 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 26 13.3 8.6 Other injury 1 0.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 2.6 3.7
Unexpected Illness 29 14.8 21.0 Attempted suicide 0 0.0 0.1
Expected death 83 42.3 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 5 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 2
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 85 83
Percent female 66.4% 63.3%
Percent 85 years or older 60.5% 52.8%
Percent younger than 65 years 3.4% 5.6%
Average length of stay (days) 661 817
Percent of residents diagnosed with depression 21.3% 22.9%
Percent of residents dependent in activities of daily living 23.2% 32.4%
Percent of residents in a wheelchair 54.5% 53.3%
Percent of residents with dementia (mild to severe) 78.4% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.1% 27.5%
Percent of residents with physically abusive behaviour 9.6% 8.4%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 38.6% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 21.9% 11.1%
Percent of residents receiving recreation therapy 76.7% 30.3%
Percent of residents receiving occupational therapy 2.9% 5.5%
Percent of residents receiving depression medication 56.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.7% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 50.3% 34.9%
Percent of residents taking nine or more medications 45.3% 44.6%
Percent of residents with daily physical restraints 8.2% 6.0%
Percent of residents with falls in the last 30 days 17.6% 12.8%
Percent of residents with a worsened pressure ulcer 2.6% 2.2%
Percent of residents with four or more emergency room visits n/a 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 83.7% 87.5%
Percent of health care workers vaccinated for influenza 25.7% 39.1%
Percent of residents vaccinated for COVID-19 84.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility