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December 2023

Facility Valhaven Rest Home Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4212 Balmoral St Accreditation status Accredited
City/postal code Abbotsford/V2X 2P7 Accreditation expiry date April 2026
Phone number (604) 856-2812 Contact for complaints Executive Director
Operator (Type) Tabor Home Society (Not For Profit) Phone number of complaint contact (604) 859-8715 x102
Opened 1969 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 6 to 792 days, with an average of 241 days
Current language(s) spoken by staff English, Thai, German, Punjabi, French
Indigenous Territory Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee and minor 3rd party billing fees, eg. Hairdresser, foot care
Telephone monthly service included Yes
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 4 Single Occupancy 26
Publicly funded beds (short and long-term) 22 Double Occupancy 0
Total beds 26 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.04 3.00
Registered Nurse (hours per resident per day) 0.42 0.42
Licensed Practical Nurse (hours per resident per day) 0.88 0.88
Care Aide (hours per resident per day) 1.73 1.70
Allied health hours (hours per resident per day) 0.32 0.36
Food costs per resident per day (actual cost) $8.34 $7.56
Facility per diem rate $270.19 $276.73
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,178 From $1,338 to $3,847 with an average of $2,120

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 2 7.7 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 8 30.8 21.0 Attempted suicide 0 0.0 0.1
Expected death 7 26.9 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 2 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 88 83
Percent female 53.7% 63.3%
Percent 85 years or older 64.2% 52.8%
Percent younger than 65 years 0.0% 5.6%
Average length of stay (days) 788 817
Percent of residents diagnosed with depression 6.5% 22.9%
Percent of residents dependent in activities of daily living 27.2% 32.4%
Percent of residents in a wheelchair 65.2% 53.3%
Percent of residents with dementia (mild to severe) 70.7% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 17.4% 27.5%
Percent of residents with physically abusive behaviour 8.7% 8.4%
Average index of social engagement 4.1 2.7
Percent of residents with low social engagement 26.1% 48.0%
Case mix index 0.63 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 95.7% 30.3%
Percent of residents receiving occupational therapy 0.0% 5.5%
Percent of residents receiving depression medication 62.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.7% 34.9%
Percent of residents taking nine or more medications 27.2% 44.6%
Percent of residents with daily physical restraints 0.0% 6.0%
Percent of residents with falls in the last 30 days 14.6% 12.8%
Percent of residents with a worsened pressure ulcer 5.3% 2.2%
Percent of residents with four or more emergency room visits n/a 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 80.8% 87.5%
Percent of health care workers vaccinated for influenza 4.1% 39.1%
Percent of residents vaccinated for COVID-19 85.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility