Spring Valley Care Centre – Seniors Advocate

Facility	Spring Valley Care Centre	Service Type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	355 Terai Court	Accreditation status	Accredited
City/postal code	Kelowna/V1X5X6	Accreditation expiry date	not available
Phone number	(250) 979-6000	Contact for complaints	Moises Castro (Site Leader/Director of Care) / Jenny Reink (Social Worker)
Operator (Type)	Park Place Seniors Living Inc. (For Profit)	Phone number of complaint contact	(250) 979-6000
Opened	1979	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 499 days, with an average of 87 days
Current language(s) spoken by staff	English, German, Farsi, Spanish, Punjabi, Dutch, Tagalog, Bahasa (Indonesia), French
Indigenous Territory	Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	Clothing labelling fee
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	1	Single Occupancy	133
Publicly funded beds (short and long-term)	150	Double Occupancy	9
Total beds	151	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.01	3.01
Registered Nurse (hours per resident per day)	0.32	0.32
Licensed Practical Nurse (hours per resident per day)	0.56	0.56
Care Aide (hours per resident per day)	2.13	2.13
Allied health hours (hours per resident per day)	0.35	0.35
Food costs per resident per day (actual cost)	$7.80	$7.95
Facility per diem rate	$218.72	$229.97
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,828	From $1,338 to $3,847 with an average of $2,065

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	3	2.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	2	1.3	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	21	13.9	8.6	Other injury	6	4.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	7	4.6	3.7
Unexpected Illness	70	46.4	21.0	Attempted suicide	0	0.0	0.1
Expected death	39	25.8	25.5	Other - clinical	5	3.3	0.8
Unexpected death	6	4.0	0.7	Other - service delivery	2	1.3	0.7

Inspections
Risk Rating	Low	Risk Score	12
Number of Inspections	1	Number of licensing infractions found	3

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	1	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	1	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	84	83
Percent female	66.4%	63.3%
Percent 85 years or older	56.3%	52.8%
Percent younger than 65 years	6.3%	5.6%
Average length of stay (days)	616	817
Percent of residents diagnosed with depression	20.5%	22.9%
Percent of residents dependent in activities of daily living	16.2%	32.4%
Percent of residents in a wheelchair	52.7%	53.3%
Percent of residents with dementia (mild to severe)	69.8%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	31.0%	27.5%
Percent of residents with physically abusive behaviour	7.0%	8.4%
Average index of social engagement	2.4	2.7
Percent of residents with low social engagement	54.4%	48.0%
Case mix index	0.57	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	50.8%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	7.8%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	28.5%	34.9%
Percent of residents taking nine or more medications	39.2%	44.6%
Percent of residents with daily physical restraints	1.3%	6.0%
Percent of residents with falls in the last 30 days	18.9%	12.8%
Percent of residents with a worsened pressure ulcer	3.0%	2.2%
Percent of residents with four or more emergency room visits	1.4%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	72.1%	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	80.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Spring Valley Care Centre website