Village at Mill Creek – Seniors Advocate

Facility	Village at Mill Creek	Service Type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Hospital Act
Street address	1450 Sutherland Avenue	Accreditation status	Unknown
City/postal code	Kelowna/V1Y5Y5	Accreditation expiry date	not available
Phone number	(250) 860-2216	Contact for complaints	n/a
Operator (Type)	Baptist Housing Society (Not For Profit)	Phone number of complaint contact	n/a
Opened	1979	Personal spending account	n/a
Councils	Resident Council, Family Council	Visitor parking (cost)	n/a
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 16 to 1345 days, with an average of 254 days
Current language(s) spoken by staff	n/a
Indigenous Territory	Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	18	Single Occupancy	100
Publicly funded beds (short and long-term)	82	Double Occupancy	0
Total beds	100	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.34	3.36
Nursing care hours (hours per resident per day)	2.99	3.01
Registered Nurse (hours per resident per day)	0.32	0.32
Licensed Practical Nurse (hours per resident per day)	0.56	0.56
Care Aide (hours per resident per day)	2.11	2.13
Allied health hours (hours per resident per day)	0.35	0.35
Food costs per resident per day (actual cost)	$12.81	$14.57
Facility per diem rate	$242.02	$256.98
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,075	From $1,338 to $3,847 with an average of $2,102

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	n/a	Number of substantiated licensing complaints	n/a

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	2.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	1.0	0.8	Missing or wandering person	1	1.0	0.7
Fall with injury/adverse event	5	5.0	8.6	Other injury	5	5.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	2	2.0	3.7
Unexpected Illness	7	7.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	28	28.0	25.5	Other - clinical	1	1.0	0.8
Unexpected death	1	1.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	n/a	Risk Score	n/a
Number of Inspections	1	Number of licensing infractions found	6

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	1	Medication	0
Staffing	1	Program	0
Policies & procedures	0	Records & reporting	2
Care & supervision	2	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	71.2%	63.3%
Percent 85 years or older	59.1%	52.8%
Percent younger than 65 years	3.6%	5.6%
Average length of stay (days)	1,228	817
Percent of residents diagnosed with depression	31.8%	22.9%
Percent of residents dependent in activities of daily living	39.1%	32.4%
Percent of residents in a wheelchair	50.8%	53.3%
Percent of residents with dementia (mild to severe)	74.6%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	21.8%	27.5%
Percent of residents with physically abusive behaviour	9.5%	8.4%
Average index of social engagement	2.6	2.7
Percent of residents with low social engagement	51.1%	48.0%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	45.5%	30.3%
Percent of residents receiving occupational therapy	24.6%	5.5%
Percent of residents receiving depression medication	52.2%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	27.2%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	37.3%	34.9%
Percent of residents taking nine or more medications	36.0%	44.6%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	15.3%	12.8%
Percent of residents with a worsened pressure ulcer	0.3%	2.2%
Percent of residents with four or more emergency room visits	0.9%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	88.8%	87.5%
Percent of health care workers vaccinated for influenza	27.1%	39.1%
Percent of residents vaccinated for COVID-19	82.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Village at Mill Creek website