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October 2022

Facility Hawthorne Seniors Care Community Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 2111 Hawthorne Ave Accreditation status Unknown
City/postal code Port Coquitlam Accreditation expiry date not available
Phone number 604-941-4051 Contact for complaints Director, Resident Services
Operator (Type) Port Coquitlam Senior Citizens' Housing Society (Not For Profit) Phone number of complaint contact (604) 468-5023
Opened 1973 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 4 to 713 days, with an average of 96 days
Current language(s) spoken by staff English, Punjabi, Tagalog, Mandarin, Cantonese, Korean, Russian, Urdu, Romanian, Polish, French, Farsi, Arabic, German
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 111
Publicly funded beds (short and long-term) 131 Double Occupancy 10
Total beds 131 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.37 3.36
Nursing care hours (hours per resident per day) 3.04 3.04
Registered Nurse (hours per resident per day) 0.26 0.25
Licensed Practical Nurse (hours per resident per day) 0.61 0.63
Care Aide (hours per resident per day) 2.17 2.16
Allied health hours (hours per resident per day) 0.32 0.32
Food costs per resident per day (actual cost) 2 $8.27 $8.51
Facility per diem rate2 $251.15 $257.13

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 0.8 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 15 11.5 9.2 Other injury 1 0.8 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 1.5 4.6
Unexpected illness 39 29.8 20.3 Attempted suicide 0 0.0 0.1
Expected death 27 20.6 26.8 Other - clinical 2 1.5 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 5 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 2 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 81 83
Percent female 63.8% 63.2%
Percent 85 years or older 42.1% 53.4%
Percent younger than 65 years 6.8% 5.8%
Average length of stay (days) 813 855
Percent of residents diagnosed with depression 24.8% 23.3%
Percent of residents dependent in activities of daily living 43.6% 32.0%
Percent of residents in a wheelchair 52.9% 52.8%
Percent of residents with dementia (mild to severe) 65.9% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 41.0% 27.9%
Percent of residents with physically abusive behaviour 13.0% 8.8%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 40.2% 49.3%
Case mix index 0.60 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 60.7% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 56.6% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 23.1% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 23.4% 34.0%
Percent of residents with daily physical restraints 0.5% 6.4%
Percent of residents with falls in the last 30 days 11.9% 12.9%
Percent of residents with a worsened pressure ulcer 1.5% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 91.5% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 99.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility