Hawthorne Seniors Care Community

Facility	Hawthorne Seniors Care Community	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	2111 Hawthorne Ave	Accreditation status	Not accredited
City/postal code	Port Coquitlam/V3C1W3	Accreditation expiry date	Not applicable
Phone number	604-941-4051	Contact for complaints	Director of Care
Operator (Type)	Port Coquitlam Senior Citizens' Housing Society (Not For Profit)	Phone number of complaint contact	(604) 468-5023
Opened	1973	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 2 to 401 days, with an average of 93 days
Current language(s) spoken by staff	English, Punjabi, Tagalog, Mandarin, Cantonese, Korean, Russian, Urdu, Romanian, Polish, French, Farsi, Arabic, German
Indigenous Territory	kʷikʷəƛ̓əm (Kwikwetlem First Nation)

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	111
Publicly funded beds (short and long-term)	131	Double Occupancy	10
Total beds	131	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.04	3.03
Registered Nurse (hours per resident per day)	0.25	0.22
Licensed Practical Nurse (hours per resident per day)	0.63	0.63
Care Aide (hours per resident per day)	2.16	2.19
Allied health hours (hours per resident per day)	0.32	0.33
Food costs per resident per day (actual cost)	$8.51	$9.58
Facility per diem rate	$257.13	$265.84
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,747	From $1,338 to $3,847 with an average of $1,844

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	16	12.2	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	4	3.1	3.7
Unexpected Illness	61	46.6	21.0	Attempted suicide	0	0.0	0.1
Expected death	28	21.4	25.5	Other - clinical	1	0.8	0.8
Unexpected death	2	1.5	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	6
Number of Inspections	3	Number of licensing infractions found	4

Licensing Infractions
Licensing	1	Nutrition & food services
Physical facility, equipment & furnishings	1	Medication
Staffing	1	Program
Policies & procedures	0	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	1	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	81	83
Percent female	65.4%	63.3%
Percent 85 years or older	41.3%	52.8%
Percent younger than 65 years	8.0%	5.6%
Average length of stay (days)	1,234	817
Percent of residents diagnosed with depression	26.6%	22.9%
Percent of residents dependent in activities of daily living	47.7%	32.4%
Percent of residents in a wheelchair	56.3%	53.3%
Percent of residents with dementia (mild to severe)	71.1%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	48.0%	27.5%
Percent of residents with physically abusive behaviour	11.3%	8.4%
Average index of social engagement	3.3	2.7
Percent of residents with low social engagement	36.2%	48.0%
Case mix index	0.60	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	75.1%	30.3%
Percent of residents receiving occupational therapy	1.5%	5.5%
Percent of residents receiving depression medication	62.3%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	20.4%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	21.7%	34.9%
Percent of residents taking nine or more medications	23.9%	44.6%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	9.8%	12.8%
Percent of residents with a worsened pressure ulcer	2.9%	2.2%
Percent of residents with four or more emergency room visits	1.8%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	88.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Hawthorne Seniors Care Community website