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December 2023

Facility Zion Park Manor Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 5939-180th St Accreditation status Not Accredited
City/postal code Surrey/V3S4L2 Accreditation expiry date not applicable
Phone number (604) 576-2891 Contact for complaints Executive Director
Operator (Type) Lutheran Senior Citizens' Housing Society (Not For Profit) Phone number of complaint contact (604) 575-2812
Opened 1971 Personal spending account Yes
Councils Family council, resident council Visitor parking (cost) Yes (no fee)
Meetings held Regularly scheduled Co-located with an assisted living residence No
Wait Time From 3 to 592 days, with an average of 168 days
Current language(s) spoken by staff English, German, Dutch, Punjabi, Polish, French, Cantonese, Tagalog, Spanish, Russian
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Drugs not otherwise covered, some transportation costs
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 27 Single Occupancy 99
Publicly funded beds (short and long-term) 72 Double Occupancy 0
Total beds 99 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.00 3.36
Nursing care hours (hours per resident per day) 2.63 2.99
Registered Nurse (hours per resident per day) 0.36 0.36
Licensed Practical Nurse (hours per resident per day) 0.39 0.39
Care Aide (hours per resident per day) 1.89 2.24
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) $8.08 $8.60
Facility per diem rate $231.83 $254.02
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,871 From $1,338 to $3,847 with an average of $1,969

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 7 7.1 8.6 Other injury 1 1.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.0 3.7
Unexpected Illness 7 7.1 21.0 Attempted suicide 0 0.0 0.1
Expected death 25 25.3 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 3
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 85 83
Percent female 70.8% 63.3%
Percent 85 years or older 58.4% 52.8%
Percent younger than 65 years 1.0% 5.6%
Average length of stay (days) 1,125 817
Percent of residents diagnosed with depression 8.0% 22.9%
Percent of residents dependent in activities of daily living 32.6% 32.4%
Percent of residents in a wheelchair 52.1% 53.3%
Percent of residents with dementia (mild to severe) 63.0% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 16.3% 27.5%
Percent of residents with physically abusive behaviour 4.7% 8.4%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 42.0% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 1.3% 11.1%
Percent of residents receiving recreation therapy 0.0% 30.3%
Percent of residents receiving occupational therapy 6.0% 5.5%
Percent of residents receiving depression medication 56.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 12.1% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 26.1% 34.9%
Percent of residents taking nine or more medications 38.1% 44.6%
Percent of residents with daily physical restraints 4.9% 6.0%
Percent of residents with falls in the last 30 days 14.9% 12.8%
Percent of residents with a worsened pressure ulcer 1.3% 2.2%
Percent of residents with four or more emergency room visits n/a 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 95.8% 87.5%
Percent of health care workers vaccinated for influenza 66.2% 39.1%
Percent of residents vaccinated for COVID-19 88.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility