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December 2023

Facility Eden Gardens Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1917 Northfield Road Accreditation status Accredited
City/postal code Nanaimo/V9S3B6 Accreditation expiry date May 2023
Phone number (250) 758-4676 Contact for complaints Director of Care / Executive Director
Operator (Type) Nanaimo Travellers Lodge Society (Not For Profit) Phone number of complaint contact (250) 760-2630 / (250) 760-2644
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 903 days, with an average of 214 days
Current language(s) spoken by staff English, French, Tagalog, Punjabi, Korean, Spanish, Cantonese, Japanese, German
Indigenous Territory Coast Salish peoples and Snuneymuxw First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 130
Publicly funded beds (short and long-term) 130 Double Occupancy 0
Total beds 130 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.19 3.19
Registered Nurse (hours per resident per day) 0.12 0.12
Licensed Practical Nurse (hours per resident per day) 0.58 0.58
Care Aide (hours per resident per day) 2.50 2.50
Allied health hours (hours per resident per day) 0.17 0.17
Food costs per resident per day (actual cost) $7.59 $8.48
Facility per diem rate $294.47 $300.02
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,965 From $1,338 to $3,847 with an average of $2,101

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 10 Number of substantiated licensing complaints 3
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.5 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 2 1.5 0.8 Missing or wandering person 1 0.8 0.7
Fall with injury/adverse event 1 0.8 8.6 Other injury 7 5.4 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 0.8 3.7
Unexpected Illness 1 0.8 21.0 Attempted suicide 0 0.0 0.1
Expected death 36 27.7 25.5 Other - clinical 1 0.8 0.8
Unexpected death 1 0.8 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 14
Number of Inspections 2 Number of licensing infractions found 11
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 5 Program 0
Policies & procedures 3 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 68.3% 63.3%
Percent 85 years or older 52.0% 52.8%
Percent younger than 65 years 0.9% 5.6%
Average length of stay (days) 1,112 817
Percent of residents diagnosed with depression 24.8% 22.9%
Percent of residents dependent in activities of daily living 41.7% 32.4%
Percent of residents in a wheelchair 49.3% 53.3%
Percent of residents with dementia (mild to severe) 84.2% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 50.5% 27.5%
Percent of residents with physically abusive behaviour 15.8% 8.4%
Average index of social engagement 1.6 2.7
Percent of residents with low social engagement 75.2% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 0.6% 30.3%
Percent of residents receiving occupational therapy 0.2% 5.5%
Percent of residents receiving depression medication 60.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.0% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 45.5% 34.9%
Percent of residents taking nine or more medications 44.1% 44.6%
Percent of residents with daily physical restraints 14.3% 6.0%
Percent of residents with falls in the last 30 days 10.0% 12.8%
Percent of residents with a worsened pressure ulcer 1.9% 2.2%
Percent of residents with four or more emergency room visits 0.0% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 63.1% 87.5%
Percent of health care workers vaccinated for influenza 20.6% 39.1%
Percent of residents vaccinated for COVID-19 88.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility