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October 2022

Facility Eden Gardens Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1917 Northfield Road Accreditation status Accredited
City/postal code Nanaimo Accreditation expiry date May 2023
Phone number (250) 758-4676 Contact for complaints Director of Care / Executive Director
Operator (Type) Nanaimo Travellers Lodge Society (Not For Profit) Phone number of complaint contact (250) 760-2630 / (250) 760-2644
Opened 2017 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 714 days, with an average of 195 days
Current language(s) spoken by staff English, French, Tagalog, Punjabi, Korean, Spanish, Cantonese, Japanese, German
Indigenous Territory Coast Salish peoples and Snuneymuxw First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 130
Publicly funded beds (short and long-term) 130 Double Occupancy 0
Total beds 130 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.19 3.19
Registered Nurse (hours per resident per day) 0.12 0.12
Licensed Practical Nurse (hours per resident per day) 0.58 0.58
Care Aide (hours per resident per day) 2.50 2.50
Allied health hours (hours per resident per day) 0.17 0.17
Food costs per resident per day (actual cost) 2 $7.65 $7.59
Facility per diem rate2 $286.77 $294.47

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 7 Number substantiated licensing complaints 3
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 1 0.8 0.3
Abuse / neglect 2 1.5 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 10 7.7 9.2 Other injury 7 5.4 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 16 12.3 4.6
Unexpected illness 6 4.6 20.3 Attempted suicide 0 0.0 0.1
Expected death 28 21.5 26.8 Other - clinical 1 0.8 0.8
Unexpected death 1 0.8 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 2 Medication 0
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 70.3% 63.2%
Percent 85 years or older 51.0% 53.4%
Percent younger than 65 years 1.1% 5.8%
Average length of stay (days) 1,149 855
Percent of residents diagnosed with depression 28.7% 23.3%
Percent of residents dependent in activities of daily living 41.9% 32.0%
Percent of residents in a wheelchair 46.3% 52.8%
Percent of residents with dementia (mild to severe) 83.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 45.3% 27.9%
Percent of residents with physically abusive behaviour 12.0% 8.8%
Average index of social engagement 1.4 2.7
Percent of residents with low social engagement 83.6% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 0.8% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 62.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 24.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 43.4% 34.0%
Percent of residents with daily physical restraints 1.5% 6.4%
Percent of residents with falls in the last 30 days 16.9% 12.9%
Percent of residents with a worsened pressure ulcer 0.7% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 95.0% 90.2%
Percent of health care workers vaccinated for influenza 48.6% 53.7%
Percent of residents vaccinated for COVID-19 91.4% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility