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December 2023

Facility Glacier View Lodge Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2450 Back Road Accreditation status Accredited
City/postal code Courtenay/V9N8B5 Accreditation expiry date 2023
Phone number (250) 338-1451 Contact for complaints Executive Director
Operator (Type) Glacier View Lodge Society (Not For Profit) Phone number of complaint contact (250) 338-1421 x225
Opened 1982 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 5 to 695 days, with an average of 151 days
Current language(s) spoken by staff English, French, Tagalog, Farsi, Spanish, German
Indigenous Territory K╩╝omoks First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing Lebelling fee, air conditioning, foot care, dental care, pharmacy items, Cable TV, PT/OT extra services, Pull up products, transport, outings, tuck shop All as required
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 101
Publicly funded beds (short and long-term) 102 Double Occupancy 0
Total beds 102 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Primarily

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 2.94 2.99
Registered Nurse (hours per resident per day) 0.22 0.22
Licensed Practical Nurse (hours per resident per day) 0.61 0.61
Care Aide (hours per resident per day) 2.11 2.16
Allied health hours (hours per resident per day) 0.42 0.37
Food costs per resident per day (actual cost) $8.25 $10.07
Facility per diem rate $252.89 $265.95
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,065 From $1,338 to $3,847 with an average of $2,076

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 1 1.0 0.3
Abuse / neglect 1 1.0 0.8 Missing or wandering person 1 1.0 0.7
Fall with injury/adverse event 20 19.6 8.6 Other injury 5 4.9 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 4 3.9 3.7
Unexpected Illness 7 6.9 21.0 Attempted suicide 0 0.0 0.1
Expected death 44 43.1 25.5 Other - clinical 2 2.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 1 1.0 0.7
Inspections
Risk Rating Low Risk Score 12
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 82 83
Percent female 58.2% 63.3%
Percent 85 years or older 45.8% 52.8%
Percent younger than 65 years 6.8% 5.6%
Average length of stay (days) 741 817
Percent of residents diagnosed with depression 27.7% 22.9%
Percent of residents dependent in activities of daily living 29.6% 32.4%
Percent of residents in a wheelchair 42.7% 53.3%
Percent of residents with dementia (mild to severe) 67.3% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 33.6% 27.5%
Percent of residents with physically abusive behaviour 8.5% 8.4%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 53.3% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 5.9% 11.1%
Percent of residents receiving recreation therapy 30.8% 30.3%
Percent of residents receiving occupational therapy 6.2% 5.5%
Percent of residents receiving depression medication 54.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.1% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.5% 34.9%
Percent of residents taking nine or more medications 39.8% 44.6%
Percent of residents with daily physical restraints 3.4% 6.0%
Percent of residents with falls in the last 30 days 21.2% 12.8%
Percent of residents with a worsened pressure ulcer 5.1% 2.2%
Percent of residents with four or more emergency room visits 0.6% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza n/a 87.5%
Percent of health care workers vaccinated for influenza 41.6% 39.1%
Percent of residents vaccinated for COVID-19 80.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility