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October 2022

Facility Glacier View Lodge Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2450 Back Road Accreditation status Accredited
City/postal code Courtenay Accreditation expiry date 2023
Phone number (250) 338-1451 Contact for complaints Executive Director
Operator (Type) Glacier View Lodge Society (Not For Profit) Phone number of complaint contact (250) 338-1421 x225
Opened 1982 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 706 days, with an average of 225 days
Current language(s) spoken by staff English, French, Tagalog, Farsi, Spanish, German
Indigenous Territory Kā€™omoks First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing Lebelling fee, air conditioning, foot care, dental care, pharmacy items, Cable TV, PT/OT extra services, Pull up products, transport, outings, tuck shop All as required
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 101
Publicly funded beds (short and long-term) 102 Double Occupancy 0
Total beds 102 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Primarily

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.94 2.94
Registered Nurse (hours per resident per day) 0.22 0.22
Licensed Practical Nurse (hours per resident per day) 0.61 0.61
Care Aide (hours per resident per day) 2.11 2.11
Allied health hours (hours per resident per day) 0.42 0.42
Food costs per resident per day (actual cost) 2 $7.65 $8.25
Facility per diem rate2 $245.33 $252.89

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 4 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 2 2.0 1.3 Missing or wandering person 1 1.0 1.0
Fall with injury / Adverse event 7 6.9 9.2 Other injury 4 3.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 7 6.9 4.6
Unexpected illness 15 14.7 20.3 Attempted suicide 0 0.0 0.1
Expected death 44 43.1 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 1.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 83 83
Percent female 60.7% 63.2%
Percent 85 years or older 50.9% 53.4%
Percent younger than 65 years 4.2% 5.8%
Average length of stay (days) 1,268 855
Percent of residents diagnosed with depression 24.6% 23.3%
Percent of residents dependent in activities of daily living 30.8% 32.0%
Percent of residents in a wheelchair 47.3% 52.8%
Percent of residents with dementia (mild to severe) 66.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 37.7% 27.9%
Percent of residents with physically abusive behaviour 13.8% 8.8%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 60.4% 49.3%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 14.3% 10.9%
Percent of residents receiving recreation therapy 4.1% 30.1%
Percent of residents receiving occupational therapy 7.9% 5.7%
Percent of residents receiving depression medication 58.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 40.9% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 41.8% 34.0%
Percent of residents with daily physical restraints 0.0% 6.4%
Percent of residents with falls in the last 30 days 18.6% 12.9%
Percent of residents with a worsened pressure ulcer 2.5% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 98.2% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 94.1% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility