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October 2022

Facility Inglewood Care Centre Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 725 Inglewood Avenue Accreditation status Unknown
City/postal code West Vancouver Accreditation expiry date not available
Phone number (604) 922-9394 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (604) 913-4703
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 453 days, with an average of 56 days
Current language(s) spoken by staff English, Tagalog, Ilocano, Farsi, Cantonese
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 196
Publicly funded beds (short and long-term) 230 Double Occupancy 17
Total beds 230 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.19 3.21
Nursing care hours (hours per resident per day) 2.81 2.83
Registered Nurse (hours per resident per day) 0.24 0.23
Licensed Practical Nurse (hours per resident per day) 0.55 0.57
Care Aide (hours per resident per day) 2.01 2.03
Allied health hours (hours per resident per day) 0.39 0.39
Food costs per resident per day (actual cost) 2 $8.64 $8.15
Facility per diem rate2 $236.12 $241.91

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 0.9 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 10 4.3 1.0
Fall with injury / Adverse event 31 13.5 9.2 Other injury 3 1.3 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 10 4.3 4.6
Unexpected illness 74 32.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 78 33.9 26.8 Other - clinical 1 0.4 0.8
Unexpected death 1 0.4 0.8 Other - service delivery 1 0.4 1.4
Inspections
Risk Rating Medium Risk Score 20
Number of Inspections 8 Number of licensing infractions found 25
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 6 Program 2
Policies & procedures 7 Records & reporting 3
Care & supervision 6 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 87 83
Percent female 73.6% 63.2%
Percent 85 years or older 67.3% 53.4%
Percent younger than 65 years 4.0% 5.8%
Average length of stay (days) 886 855
Percent of residents diagnosed with depression 26.2% 23.3%
Percent of residents dependent in activities of daily living 38.7% 32.0%
Percent of residents in a wheelchair 49.9% 52.8%
Percent of residents with dementia (mild to severe) 62.2% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 37.0% 27.9%
Percent of residents with physically abusive behaviour 13.6% 8.8%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 51.7% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 47.2% 30.1%
Percent of residents receiving occupational therapy 8.9% 5.7%
Percent of residents receiving depression medication 55.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 28.5% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 34.8% 34.0%
Percent of residents with daily physical restraints 4.3% 6.4%
Percent of residents with falls in the last 30 days 9.9% 12.9%
Percent of residents with a worsened pressure ulcer 2.1% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 89.1% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 99.6% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility