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December 2023

Facility Inglewood Care Centre Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 725 Inglewood Avenue Accreditation status Unknown
City/postal code West Vancouver/V7T1X5 Accreditation expiry date not available
Phone number (604) 922-9394 Contact for complaints Administrator
Operator (Type) Baptist Housing Society (Not For Profit) Phone number of complaint contact (604) 913-4703
Opened 1979 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 898 days, with an average of 101 days
Current language(s) spoken by staff English, Tagalog, Ilocano, Farsi, Cantonese
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 196
Publicly funded beds (short and long-term) 230 Double Occupancy 17
Total beds 230 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.21 3.39
Nursing care hours (hours per resident per day) 2.83 3.00
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.57 0.62
Care Aide (hours per resident per day) 2.03 2.16
Allied health hours (hours per resident per day) 0.39 0.39
Food costs per resident per day (actual cost) $8.15 $8.60
Facility per diem rate $241.91 $247.73
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,176 From $1,338 to $3,847 with an average of $2,212

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 2
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 1.3 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 10 4.3 0.8 Missing or wandering person 1 0.4 0.7
Fall with injury/adverse event 38 16.5 8.6 Other injury 8 3.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 1.3 3.7
Unexpected Illness 80 34.8 21.0 Attempted suicide 1 0.4 0.1
Expected death 27 11.7 25.5 Other - clinical 2 0.9 0.8
Unexpected death 1 0.4 0.7 Other - service delivery 2 0.9 0.7
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 20 Number of licensing infractions found 48
Licensing Infractions
Licensing 6 Nutrition & food services 2
Physical facility, equipment & furnishings 4 Medication 0
Staffing 7 Program 1
Policies & procedures 6 Records & reporting 10
Care & supervision 12 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 86 83
Percent female 72.1% 63.3%
Percent 85 years or older 65.2% 52.8%
Percent younger than 65 years 5.0% 5.6%
Average length of stay (days) 1,098 817
Percent of residents diagnosed with depression 27.2% 22.9%
Percent of residents dependent in activities of daily living 38.9% 32.4%
Percent of residents in a wheelchair 49.4% 53.3%
Percent of residents with dementia (mild to severe) 60.0% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 30.9% 27.5%
Percent of residents with physically abusive behaviour 10.2% 8.4%
Average index of social engagement 3.0 2.7
Percent of residents with low social engagement 37.9% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.2% 11.1%
Percent of residents receiving recreation therapy 53.9% 30.3%
Percent of residents receiving occupational therapy 22.0% 5.5%
Percent of residents receiving depression medication 56.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 35.1% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 42.1% 34.9%
Percent of residents taking nine or more medications 50.4% 44.6%
Percent of residents with daily physical restraints 2.4% 6.0%
Percent of residents with falls in the last 30 days 15.1% 12.8%
Percent of residents with a worsened pressure ulcer 1.6% 2.2%
Percent of residents with four or more emergency room visits 2.3% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 78.7% 87.5%
Percent of health care workers vaccinated for influenza 43.3% 39.1%
Percent of residents vaccinated for COVID-19 84.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility