Inglewood Care Centre – Seniors Advocate

Facility	Inglewood Care Centre	Service Type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Hospital Act & Community Care & Assisted Living Act
Street address	725 Inglewood Avenue	Accreditation status	Unknown
City/postal code	West Vancouver/V7T1X5	Accreditation expiry date	not available
Phone number	(604) 922-9394	Contact for complaints	Administrator
Operator (Type)	Baptist Housing Society (Not For Profit)	Phone number of complaint contact	(604) 913-4703
Opened	1979	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 898 days, with an average of 101 days
Current language(s) spoken by staff	English, Tagalog, Ilocano, Farsi, Cantonese
Indigenous Territory	Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling fee
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	196
Publicly funded beds (short and long-term)	230	Double Occupancy	17
Total beds	230	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	RN - No; LPN - Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.21	3.39
Nursing care hours (hours per resident per day)	2.83	3.00
Registered Nurse (hours per resident per day)	0.23	0.23
Licensed Practical Nurse (hours per resident per day)	0.57	0.62
Care Aide (hours per resident per day)	2.03	2.16
Allied health hours (hours per resident per day)	0.39	0.39
Food costs per resident per day (actual cost)	$8.15	$8.60
Facility per diem rate	$241.91	$247.73
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,176	From $1,338 to $3,847 with an average of $2,212

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	2	Number of substantiated licensing complaints	2

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	3	1.3	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	10	4.3	0.8	Missing or wandering person	1	0.4	0.7
Fall with injury/adverse event	38	16.5	8.6	Other injury	8	3.5	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	3	1.3	3.7
Unexpected Illness	80	34.8	21.0	Attempted suicide	1	0.4	0.1
Expected death	27	11.7	25.5	Other - clinical	2	0.9	0.8
Unexpected death	1	0.4	0.7	Other - service delivery	2	0.9	0.7

Inspections
Risk Rating	Medium	Risk Score	16
Number of Inspections	20	Number of licensing infractions found	48

Licensing Infractions
Licensing	6	Nutrition & food services	2
Physical facility, equipment & furnishings	4	Medication	0
Staffing	7	Program	1
Policies & procedures	6	Records & reporting	10
Care & supervision	12	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	86	83
Percent female	72.1%	63.3%
Percent 85 years or older	65.2%	52.8%
Percent younger than 65 years	5.0%	5.6%
Average length of stay (days)	1,098	817
Percent of residents diagnosed with depression	27.2%	22.9%
Percent of residents dependent in activities of daily living	38.9%	32.4%
Percent of residents in a wheelchair	49.4%	53.3%
Percent of residents with dementia (mild to severe)	60.0%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	30.9%	27.5%
Percent of residents with physically abusive behaviour	10.2%	8.4%
Average index of social engagement	3.0	2.7
Percent of residents with low social engagement	37.9%	48.0%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.2%	11.1%
Percent of residents receiving recreation therapy	53.9%	30.3%
Percent of residents receiving occupational therapy	22.0%	5.5%
Percent of residents receiving depression medication	56.7%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	35.1%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	42.1%	34.9%
Percent of residents taking nine or more medications	50.4%	44.6%
Percent of residents with daily physical restraints	2.4%	6.0%
Percent of residents with falls in the last 30 days	15.1%	12.8%
Percent of residents with a worsened pressure ulcer	1.6%	2.2%
Percent of residents with four or more emergency room visits	2.3%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	78.7%	87.5%
Percent of health care workers vaccinated for influenza	43.3%	39.1%
Percent of residents vaccinated for COVID-19	84.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Inglewood Care Centre website