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December 2023

Facility Youville Residence Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4950 Heather Street Accreditation status Accredited
City/postal code Vancouver/V5Z3L9 Accreditation expiry date not available
Phone number (604) 261-9371 Contact for complaints Resident Care Manager
Operator (Type) Providence Health Care Society (Not For Profit) Phone number of complaint contact (604)806-9705
Opened 1979 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 6 to 223 days, with an average of 42 days
Current language(s) spoken by staff English, Hindi, Punjabi, Tagalog, Spanish, Cantonese, Mandarin, Italian, Portuguese, Taiwanese, French
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 42
Publicly funded beds (short and long-term) 42 Double Occupancy 0
Total beds 42 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.67 3.67
Nursing care hours (hours per resident per day) 3.21 3.21
Registered Nurse (hours per resident per day) 0.71 0.71
Licensed Practical Nurse (hours per resident per day) 0.00 0.00
Care Aide (hours per resident per day) 2.50 2.50
Allied health hours (hours per resident per day) 0.45 0.45
Food costs per resident per day (actual cost) $8.85 $9.82
Facility per diem rate $316.25 $254.93
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,048 From $1,338 to $3,847 with an average of $2,244

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 4.8 0.7
Fall with injury/adverse event 5 11.9 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 4.8 3.7
Unexpected Illness 2 4.8 21.0 Attempted suicide 0 0.0 0.1
Expected death 10 23.8 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 4 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 80 83
Percent female 65.0% 63.3%
Percent 85 years or older 31.7% 52.8%
Percent younger than 65 years 3.3% 5.6%
Average length of stay (days) 1,131 817
Percent of residents diagnosed with depression 26.8% 22.9%
Percent of residents dependent in activities of daily living 40.8% 32.4%
Percent of residents in a wheelchair 49.0% 53.3%
Percent of residents with dementia (mild to severe) 80.9% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 58.6% 27.5%
Percent of residents with physically abusive behaviour 8.9% 8.4%
Average index of social engagement 1.6 2.7
Percent of residents with low social engagement 75.8% 48.0%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 4.5% 11.1%
Percent of residents receiving recreation therapy 9.6% 30.3%
Percent of residents receiving occupational therapy 2.5% 5.5%
Percent of residents receiving depression medication 59.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 43.6% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 46.9% 34.9%
Percent of residents taking nine or more medications 49.0% 44.6%
Percent of residents with daily physical restraints 11.1% 6.0%
Percent of residents with falls in the last 30 days 6.9% 12.8%
Percent of residents with a worsened pressure ulcer 0.7% 2.2%
Percent of residents with four or more emergency room visits 0.0% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 97.6% 87.5%
Percent of health care workers vaccinated for influenza 59.9% 39.1%
Percent of residents vaccinated for COVID-19 83.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility