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December 2023

Facility Fraserview Retirement Community Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9580 Williams Road Accreditation status Accredited
City/postal code Richmond/V7A1H2 Accreditation expiry date October 2026
Phone number (604) 274-3510 Contact for complaints Administrator
Operator (Type) Kaigo Senior Living (For Profit) Phone number of complaint contact (604) 274-3510(ext.269)
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 810 days, with an average of 58 days
Current language(s) spoken by staff English, German, Ukrainian, Polish, Punjabi, Tagalog, Mandarin, Cantonese
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Foot Care Services, Eye Care, Dental Care
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 3 Single Occupancy 193
Publicly funded beds (short and long-term) 196 Double Occupancy 3
Total beds 199 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.30 0.27
Licensed Practical Nurse (hours per resident per day) 0.66 0.53
Care Aide (hours per resident per day) 2.04 2.20
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $7.09 $7.61
Facility per diem rate $255.98 $261.04
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,902 From $1,338 to $3,847 with an average of $1,950

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.5 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 3 1.5 0.7
Fall with injury/adverse event 28 14.1 8.6 Other injury 9 4.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 1.5 3.7
Unexpected Illness 90 45.2 21.0 Attempted suicide 0 0.0 0.1
Expected death 44 22.1 25.5 Other - clinical 1 0.5 0.8
Unexpected death 1 0.5 0.7 Other - service delivery 7 3.5 0.7
Inspections
Risk Rating Low Risk Score 3
Number of Inspections 9 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 3 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 85 83
Percent female 68.8% 63.3%
Percent 85 years or older 56.8% 52.8%
Percent younger than 65 years 1.8% 5.6%
Average length of stay (days) 508 817
Percent of residents diagnosed with depression 16.9% 22.9%
Percent of residents dependent in activities of daily living 35.4% 32.4%
Percent of residents in a wheelchair 57.1% 53.3%
Percent of residents with dementia (mild to severe) 64.1% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 18.4% 27.5%
Percent of residents with physically abusive behaviour 3.2% 8.4%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 54.3% 48.0%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 5.5% 11.1%
Percent of residents receiving recreation therapy 2.7% 30.3%
Percent of residents receiving occupational therapy 1.5% 5.5%
Percent of residents receiving depression medication 36.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 21.9% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 22.4% 34.9%
Percent of residents taking nine or more medications 58.0% 44.6%
Percent of residents with daily physical restraints 5.2% 6.0%
Percent of residents with falls in the last 30 days 16.6% 12.8%
Percent of residents with a worsened pressure ulcer 3.0% 2.2%
Percent of residents with four or more emergency room visits 3.1% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 88.8% 87.5%
Percent of health care workers vaccinated for influenza 34.8% 39.1%
Percent of residents vaccinated for COVID-19 88.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility