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October 2022

Facility Fraserview Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9580 Williams Road Accreditation status Accredited
City/postal code Richmond Accreditation expiry date November 2022
Phone number (604) 274-3510 Contact for complaints Administrator
Operator (Type) Kaigo Senior Living Group (For Profit) Phone number of complaint contact (604) 274-3510
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 490 days, with an average of 84 days
Current language(s) spoken by staff English, German, Ukrainian, Polish, Punjabi, Tagalog, Mandarin, Cantonese
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included n/a

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 5 Single Occupancy 193
Publicly funded beds (short and long-term) 194 Double Occupancy 3
Total beds 199 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services RN - No; LPN - Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.17 3.36
Nursing care hours (hours per resident per day) 2.81 3.00
Registered Nurse (hours per resident per day) 0.24 0.30
Licensed Practical Nurse (hours per resident per day) 0.40 0.66
Care Aide (hours per resident per day) 2.16 2.04
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $6.83 $7.09
Facility per diem rate2 $244.56 $255.98

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 14 7.0 9.2 Other injury 4 2.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 1.0 4.6
Unexpected illness 48 24.1 20.3 Attempted suicide 0 0.0 0.1
Expected death 48 24.1 26.8 Other - clinical 2 1.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 4 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 85 83
Percent female 74.7% 63.2%
Percent 85 years or older 58.8% 53.4%
Percent younger than 65 years 2.4% 5.8%
Average length of stay (days) 620 855
Percent of residents diagnosed with depression 15.2% 23.3%
Percent of residents dependent in activities of daily living 41.7% 32.0%
Percent of residents in a wheelchair 57.1% 52.8%
Percent of residents with dementia (mild to severe) 68.9% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.9% 27.9%
Percent of residents with physically abusive behaviour 5.5% 8.8%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 62.2% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 10.4% 10.9%
Percent of residents receiving recreation therapy 5.5% 30.1%
Percent of residents receiving occupational therapy 0.4% 5.7%
Percent of residents receiving depression medication 33.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 15.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 15.2% 34.0%
Percent of residents with daily physical restraints 12.1% 6.4%
Percent of residents with falls in the last 30 days 12.4% 12.9%
Percent of residents with a worsened pressure ulcer 4.0% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 88.2% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 94.1% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility