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December 2023

Facility Richmond Lions Manor Bridgeport Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 9020 Bridgeport Road Accreditation status Accredited
City/postal code Richmond/V6X1S1 Accreditation expiry date not available
Phone number (604) 675-2590 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 833-0751
Opened 2014 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 410 days, with an average of 69 days
Current language(s) spoken by staff English, Cantonese, Mandarin, Tagalog, Spanish, Punjabi, Hindi, French, Italian, Korean, Japanese
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 54
Publicly funded beds (short and long-term) 86 Double Occupancy 10
Total beds 86 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.76 3.76
Nursing care hours (hours per resident per day) 3.35 3.35
Registered Nurse (hours per resident per day) 0.35 0.35
Licensed Practical Nurse (hours per resident per day) 0.52 0.52
Care Aide (hours per resident per day) 2.47 2.47
Allied health hours (hours per resident per day) 0.41 0.41
Food costs per resident per day (actual cost) $8.91 $9.98
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,833 From $1,338 to $3,847 with an average of $1,930

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.1 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 1 1.1 0.7
Fall with injury/adverse event 13 14.8 8.6 Other injury 2 2.3 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 9 10.2 3.7
Unexpected Illness 0 0.0 21.0 Attempted suicide 0 0.0 0.1
Expected death 23 26.1 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 15
Number of Inspections 9 Number of licensing infractions found 12
Licensing Infractions
Licensing 2 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 2
Care & supervision 7 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 67.4% 63.3%
Percent 85 years or older 49.4% 52.8%
Percent younger than 65 years 2.2% 5.6%
Average length of stay (days) 1,642 817
Percent of residents diagnosed with depression 14.6% 22.9%
Percent of residents dependent in activities of daily living 33.9% 32.4%
Percent of residents in a wheelchair 49.7% 53.3%
Percent of residents with dementia (mild to severe) 71.3% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 45.0% 27.5%
Percent of residents with physically abusive behaviour 12.3% 8.4%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 53.2% 48.0%
Case mix index 0.69 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 55.0% 11.1%
Percent of residents receiving recreation therapy 9.9% 30.3%
Percent of residents receiving occupational therapy 39.2% 5.5%
Percent of residents receiving depression medication 50.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 31.5% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 33.8% 34.9%
Percent of residents taking nine or more medications 41.5% 44.6%
Percent of residents with daily physical restraints 8.9% 6.0%
Percent of residents with falls in the last 30 days 8.3% 12.8%
Percent of residents with a worsened pressure ulcer 1.7% 2.2%
Percent of residents with four or more emergency room visits 1.9% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 94.6% 87.5%
Percent of health care workers vaccinated for influenza 44.3% 39.1%
Percent of residents vaccinated for COVID-19 86.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility