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October 2022

Facility Fair Haven - Burnaby Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 7557 Sussex Ave. Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date November 2022
Phone number (604) 435-0525 Contact for complaints Assistant Director of Care
Operator (Type) Fair Haven Homes Society (Not For Profit) Phone number of complaint contact (604) 435-0525 x304 or x320
Opened 1994 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 0 to 650 days, with an average of 82 days
Current language(s) spoken by staff English, Cantonese, Mandarin, Italian, Tagalog, French, Greek, Hindi, Punjabi, Spanish, Portuguese
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee, specialized wheelchairs, hairdressing, podiatry services, dental services, eye specialist, hearing aid repair services, pharmacy/medication charge
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 100
Publicly funded beds (short and long-term) 100 Double Occupancy 0
Total beds 100 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.37 0.28
Licensed Practical Nurse (hours per resident per day) 0.42 0.53
Care Aide (hours per resident per day) 2.22 2.19
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $10.42 $7.69
Facility per diem rate2 $231.66 $237.62

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 1 1.0 0.3
Abuse / neglect 1 1.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 17 17.0 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 6 6.0 4.6
Unexpected illness 30 30.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 26 26.0 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 6 Number of licensing infractions found 12
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 0
Staffing 3 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 86 83
Percent female 61.4% 63.2%
Percent 85 years or older 56.4% 53.4%
Percent younger than 65 years 2.4% 5.8%
Average length of stay (days) 1,218 855
Percent of residents diagnosed with depression 19.0% 23.3%
Percent of residents dependent in activities of daily living 35.6% 32.0%
Percent of residents in a wheelchair 49.3% 52.8%
Percent of residents with dementia (mild to severe) 57.7% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.1% 27.9%
Percent of residents with physically abusive behaviour 12.5% 8.8%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 69.7% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 16.3% 10.9%
Percent of residents receiving recreation therapy 85.7% 30.1%
Percent of residents receiving occupational therapy 4.1% 5.7%
Percent of residents receiving depression medication 48.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 26.7% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.8% 34.0%
Percent of residents with daily physical restraints 18.5% 6.4%
Percent of residents with falls in the last 30 days 13.4% 12.9%
Percent of residents with a worsened pressure ulcer 0.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 92.9% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 89.1% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility