Carlton Gardens Care Centre Quick Facts
| Facility | Carlton Gardens Care Centre | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 4108 Norfolk Street | Accreditation status | Accredited |
| City/postal code | Burnaby | Accreditation expiry date | 30 June 2024 |
| Phone number | (604) 419-3000 | Contact for complaints | General Manager |
| Operator (Type) | Chartwell Retirement Residences (For Profit) | Phone number of complaint contact | (604) 419-3007 |
| Opened | 2012 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | No |
| Meetings held | Regular Schedule | Average Wait Time | From 5 to 593 days, with an average of 63 days |
| Current language(s) spoken by staff | French, Amharic, Cantonese, Croatian, Italian, Japanese, Korean, Punjabi, Spanish, Tagalog, Vietnamese, English | ||
| Indigenous Territory | Coast Salish peoples | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Specialty products |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 11 | Single Occupancy | 116 |
| Publicly funded beds (short and long-term) | 117 | Double Occupancy | 6 |
| Total beds | 128 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | Yes | Housekeeping services | Yes |
| Non-regulated services (care aides) | Yes | Plant/building maintenance | Yes |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.01 |
| Registered Nurse (hours per resident per day) | 0.31 | 0.31 |
| Licensed Practical Nurse (hours per resident per day) | 0.45 | 0.44 |
| Care Aide (hours per resident per day) | 2.24 | 2.26 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) 2 | $7.98 | $7.47 |
| Facility per diem rate2 | $262.52 | $268.38 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 0 | 0.0 | 1.3 | Missing or wandering person | 1 | 0.8 | 1.0 |
| Fall with injury / Adverse event | 11 | 8.6 | 9.2 | Other injury | 1 | 0.8 | 2.0 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 0 | 0.0 | 4.6 |
| Unexpected illness | 38 | 29.7 | 20.3 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 33 | 25.8 | 26.8 | Other - clinical | 0 | 0.0 | 0.8 |
| Unexpected death | 1 | 0.8 | 0.8 | Other - service delivery | 1 | 0.8 | 1.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Low | Risk Score | 13 |
| Number of Inspections | 3 | Number of licensing infractions found | 13 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 1 |
| Staffing | 6 | Program | 0 |
| Policies & procedures | 3 | Records & reporting | 0 |
| Care & supervision | 3 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 64.3% | 63.2% |
| Percent 85 years or older | 54.3% | 53.4% |
| Percent younger than 65 years | 2.7% | 5.8% |
| Average length of stay (days) | 1,230 | 855 |
| Percent of residents diagnosed with depression | 11.2% | 23.3% |
| Percent of residents dependent in activities of daily living | 42.0% | 32.0% |
| Percent of residents in a wheelchair | 61.1% | 52.8% |
| Percent of residents with dementia (mild to severe) | 74.9% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 42.8% | 27.9% |
| Percent of residents with physically abusive behaviour | 18.9% | 8.8% |
| Average index of social engagement | 1.5 | 2.7 |
| Percent of residents with low social engagement | 71.7% | 49.3% |
| Case mix index | 0.57 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 2.0% | 10.9% |
| Percent of residents receiving recreation therapy | 18.9% | 30.1% |
| Percent of residents receiving occupational therapy | 0.2% | 5.7% |
| Percent of residents receiving depression medication | 59.1% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 30.0% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 36.0% | 34.0% |
| Percent of residents with daily physical restraints | 2.0% | 6.4% |
| Percent of residents with falls in the last 30 days | 13.6% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 2.1% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 90.2% |
| Percent of health care workers vaccinated for influenza | n/a | 53.7% |
| Percent of residents vaccinated for COVID-19 | 94.6% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility