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October 2022

Facility Oyster Harbour Seniors Community Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 1127 4th Ave Accreditation status Not Accredited
City/postal code Ladysmith Accreditation expiry date not applicable
Phone number (250) 245-3318 Contact for complaints Site Leader / Director of Care
Operator (Type) Park Place Seniors Living Inc. (For Profit) Phone number of complaint contact (250) 245-3318 x101 / (250) 245-3318 x200
Opened 2007 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 427 days, with an average of 96 days
Current language(s) spoken by staff English
Indigenous Territory Stz'uminus First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 86
Publicly funded beds (short and long-term) 89 Double Occupancy 1
Total beds 89 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.21 3.21
Nursing care hours (hours per resident per day) 2.97 2.97
Registered Nurse (hours per resident per day) 0.33 0.33
Licensed Practical Nurse (hours per resident per day) 0.42 0.42
Care Aide (hours per resident per day) 2.22 2.22
Allied health hours (hours per resident per day) 0.24 0.24
Food costs per resident per day (actual cost) 2 $7.83 $8.82
Facility per diem rate2 $254.58 $267.43

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 2
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 1.1 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 9 10.1 9.2 Other injury 2 2.2 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 2.2 4.6
Unexpected illness 16 18.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 34 38.2 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 3 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 83 83
Percent female 59.9% 63.2%
Percent 85 years or older 49.5% 53.4%
Percent younger than 65 years 5.6% 5.8%
Average length of stay (days) 639 855
Percent of residents diagnosed with depression 19.6% 23.3%
Percent of residents dependent in activities of daily living 32.5% 32.0%
Percent of residents in a wheelchair 44.8% 52.8%
Percent of residents with dementia (mild to severe) 77.3% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.2% 27.9%
Percent of residents with physically abusive behaviour 9.8% 8.8%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 59.3% 49.3%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 52.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.2% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 38.8% 34.0%
Percent of residents with daily physical restraints 0.0% 6.4%
Percent of residents with falls in the last 30 days 11.8% 12.9%
Percent of residents with a worsened pressure ulcer 1.3% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 93.0% 90.2%
Percent of health care workers vaccinated for influenza 51.1% 53.7%
Percent of residents vaccinated for COVID-19 97.9% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility