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December 2023

Facility Buchanan Lodge Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Community Care & Assisted Living Act
Street address 409 Blair Ave Accreditation status Accredited - Salvation Army
City/postal code New Westminster/V3L4A4 Accreditation expiry date November 2027
Phone number (604) 522-7033 Contact for complaints Executive Director
Operator (Type) The Salvation Army (Not For Profit) Phone number of complaint contact (604) 517-4126
Opened 1997 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 314 days, with an average of 42 days
Current language(s) spoken by staff English, Mandarin, Cantonese, Hindi, Persian, Hebrew, Italian, Filipino
Indigenous Territory Coast Salish and Nlaka╩╝pamux Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Specialty equipment
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 108
Publicly funded beds (short and long-term) 112 Double Occupancy 2
Total beds 112 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.46 0.50
Care Aide (hours per resident per day) 2.32 2.28
Allied health hours (hours per resident per day) 0.37 0.36
Food costs per resident per day (actual cost) $7.85 $10.45
Facility per diem rate $240.63 $245.54
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,978 From $1,338 to $3,847 with an average of $2,152

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 2
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 12 10.7 8.6 Other injury 6 5.4 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 0.9 3.7
Unexpected Illness 34 30.4 21.0 Attempted suicide 0 0.0 0.1
Expected death 18 16.1 25.5 Other - clinical 0 0.0 0.8
Unexpected death 2 1.8 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 20
Number of Inspections 7 Number of licensing infractions found 21
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 2 Medication 0
Staffing 7 Program 0
Policies & procedures 2 Records & reporting 3
Care & supervision 4 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 61.7% 63.3%
Percent 85 years or older 48.6% 52.8%
Percent younger than 65 years 4.4% 5.6%
Average length of stay (days) 826 817
Percent of residents diagnosed with depression 13.0% 22.9%
Percent of residents dependent in activities of daily living 38.9% 32.4%
Percent of residents in a wheelchair 56.6% 53.3%
Percent of residents with dementia (mild to severe) 38.3% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.0% 27.5%
Percent of residents with physically abusive behaviour 15.7% 8.4%
Average index of social engagement 2.4 2.7
Percent of residents with low social engagement 54.4% 48.0%
Case mix index 0.63 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 13.4% 11.1%
Percent of residents receiving recreation therapy 0.2% 30.3%
Percent of residents receiving occupational therapy 2.2% 5.5%
Percent of residents receiving depression medication 39.8% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 31.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 32.1% 34.9%
Percent of residents taking nine or more medications 32.7% 44.6%
Percent of residents with daily physical restraints 11.0% 6.0%
Percent of residents with falls in the last 30 days 11.5% 12.8%
Percent of residents with a worsened pressure ulcer 2.9% 2.2%
Percent of residents with four or more emergency room visits 1.4% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 74.1% 87.5%
Percent of health care workers vaccinated for influenza 50.7% 39.1%
Percent of residents vaccinated for COVID-19 90.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility