Banfield Pavilion – Vancouver General Hospital Quick Facts

Facility	Banfield Pavilion - Vancouver General Hospital	Service type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Hospital Act
Street address	2785 Ash Street	Accreditation status	Accreditited
City/postal code	Vancouver/V5Z1M9	Accreditation expiry date	November 2027
Phone number	(604) 875-4111	Contact for complaints	Manager
Operator (type)	Vancouver Coastal Health (Health Authority)	Phone number of complaint contact	(604) 875-4111 x68957
Opened	1972	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (fee charged)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 75 to 665 days, with an average of 359 days
Current language(s) spoken by staff	English, French, Mandarin, Japanese, Cantonese, Punjabi, Hindi, Tagalog, Swahili
Indigenous territory	Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Podiatry
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	67
Publicly funded beds (short and long-term)	136	Double occupancy	18
Total beds	136	Other occupancy	11

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	n/a	Housekeeping services	n/a
Non-regulated services (care aides)	n/a	Plant/building maintenance	n/a
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.91	3.92
Nursing care hours (hours per resident per day)	3.51	3.53
Registered Nurse (hours per resident per day)	0.55	0.55
Licensed Practical Nurse (hours per resident per day)	0.63	0.63
Care Aide (hours per resident per day)	2.33	2.35
Allied health hours (hours per resident per day)	0.40	0.39
Food costs per resident per day (actual cost)	$9.22	$15.17
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,984	From $1,417 to $3,974 with an average of $1,828

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	3	Number of substantiated licensing complaints	2

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	1	0.7	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	4	2.9	1.1
Fall with injury/adverse event	11	8.1	8.2	Other injury	1	0.7	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	41	30.1	3.5
Unexpected Illness	15	11.0	20.9	Attempted suicide	0	0.0	0.1
Expected death	32	23.5	23.6	Other - clinical	3	2.2	0.8
Unexpected death	2	1.5	0.8	Other - service delivery	5	3.7	0.9

Inspections
Risk rating	Low	Risk score	12
Number of inspections	12	Number of licensing infractions found	12

Licensing Infractions
Licensing	0	Nutrition & food services	1
Physical facility, equipment & furnishings	1	Medication	0
Staffing	2	Program	0
Policies & procedures	3	Records & reporting	0
Care & supervision	5	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	80	83
Percent female	54.6%	63.2%
Percent 85 years or older	42.9%	52.5%
Percent younger than 65 years	12.6%	5.3%
Average length of stay (days)	1,025	829
Percent of residents diagnosed with depression	18.7%	22.2%
Percent of residents dependent in activities of daily living	36.1%	31.7%
Percent of residents in a wheelchair	51.9%	54.1%
Percent of residents with dementia (mild to severe)	39.5%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	23.6%	27.0%
Percent of residents with physically abusive behaviour	6.2%	8.3%
Average index of social engagement	2.6	2.8
Percent of residents with low social engagement	48.7%	46.2%
Case mix index	0.60	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	3.2%	11.0%
Percent of residents receiving recreation therapy	39.0%	31.7%
Percent of residents receiving occupational therapy	7.9%	5.2%
Percent of residents receiving depression medication	37.3%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	27.5%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	32.9%	35.3%
Percent of residents taking nine or more medications	59.9%	46.2%
Percent of residents with daily physical restraints	6.9%	6.0%
Percent of residents with falls in the last 30 days	8.5%	12.3%
Percent of residents with a worsened pressure ulcer	3.9%	2.1%
Percent of residents with four or more emergency room visits	2.2%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	77.2%	84.3%
Percent of health care workers vaccinated for influenza	38.4%	35.5%
Percent of residents vaccinated for COVID-19	69.5%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Banfield Pavilion - Vancouver General Hospital website