Banfield Pavilion – Vancouver General Hospital

Facility	Banfield Pavilion - Vancouver General Hospital	Service Type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Hospital Act
Street address	2785 Ash Street	Accreditation status	Accredited
City/postal code	Vancouver/V5Z1M9	Accreditation expiry date	not available
Phone number	(604) 875-4111	Contact for complaints	Manager
Operator (Type)	Vancouver Coastal Health (Health Authority)	Phone number of complaint contact	(604) 875-4111 x68957
Opened	1972	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (fee charged)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 1 to 344 days, with an average of 24 days
Current language(s) spoken by staff	English, French, Mandarin, Japanese, Cantonese, Punjabi, Hindi, Tagalog, Swahili
Indigenous Territory	Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	19
Publicly funded beds (short and long-term)	132	Double Occupancy	20
Total beds	132	Other Occupancy	24

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	n/a	Housekeeping services	n/a
Non-regulated services (care aides)	n/a	Plant/building maintenance	n/a
Food services provided by	Operator	Food prepared and cooked on site	No

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.94	3.91
Nursing care hours (hours per resident per day)	3.54	3.51
Registered Nurse (hours per resident per day)	0.57	0.55
Licensed Practical Nurse (hours per resident per day)	0.63	0.63
Care Aide (hours per resident per day)	2.34	2.33
Allied health hours (hours per resident per day)	0.40	0.40
Food costs per resident per day (actual cost)	$8.62	$9.22
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,899	From $1,338 to $3,847 with an average of $1,984

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	4	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	0.8	0.8	Missing or wandering person	2	1.5	0.7
Fall with injury/adverse event	9	6.8	8.6	Other injury	3	2.3	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	18	13.6	3.7
Unexpected Illness	37	28.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	45	34.1	25.5	Other - clinical	4	3.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	1	0.8	0.7

Inspections
Risk Rating	n/a	Risk Score	n/a
Number of Inspections	9	Number of licensing infractions found	4

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	1	Records & reporting	2
Care & supervision	1	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	80	83
Percent female	52.6%	63.3%
Percent 85 years or older	43.3%	52.8%
Percent younger than 65 years	14.1%	5.6%
Average length of stay (days)	772	817
Percent of residents diagnosed with depression	22.6%	22.9%
Percent of residents dependent in activities of daily living	42.4%	32.4%
Percent of residents in a wheelchair	53.9%	53.3%
Percent of residents with dementia (mild to severe)	42.4%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	23.0%	27.5%
Percent of residents with physically abusive behaviour	5.6%	8.4%
Average index of social engagement	2.5	2.7
Percent of residents with low social engagement	52.9%	48.0%
Case mix index	0.62	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	34.8%	11.1%
Percent of residents receiving recreation therapy	54.4%	30.3%
Percent of residents receiving occupational therapy	12.4%	5.5%
Percent of residents receiving depression medication	43.7%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	27.5%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	33.2%	34.9%
Percent of residents taking nine or more medications	59.7%	44.6%
Percent of residents with daily physical restraints	4.7%	6.0%
Percent of residents with falls in the last 30 days	8.1%	12.8%
Percent of residents with a worsened pressure ulcer	4.2%	2.2%
Percent of residents with four or more emergency room visits	2.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	74.4%	87.5%
Percent of health care workers vaccinated for influenza	31.9%	39.1%
Percent of residents vaccinated for COVID-19	80.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Banfield Pavilion - Vancouver General Hospital website