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October 2022

Facility Banfield Pavilion - Vancouver General Hospital Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 2785 Ash Street Accreditation status Accredited
City/postal code Vancouver Accreditation expiry date not available
Phone number (604) 875-4111 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 875-4111 x68957
Opened 1972 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 166 days, with an average of 12 days
Current language(s) spoken by staff English, French, Mandarin, Japanese, Cantonese, Punjabi, Hindi, Tagalog, Swahili
Indigenous Territory Musqueam, Tsleil-Waututh and Squamish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 19
Publicly funded beds (short and long-term) 132 Double Occupancy 20
Total beds 132 Other Occupancy 24

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.94
Nursing care hours (hours per resident per day) 3.00 3.54
Registered Nurse (hours per resident per day) 0.48 0.57
Licensed Practical Nurse (hours per resident per day) 0.54 0.63
Care Aide (hours per resident per day) 1.98 2.34
Allied health hours (hours per resident per day) 0.36 0.40
Food costs per resident per day (actual cost) 2 $9.63 $8.62
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 1 0.8 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 4 3.0 9.2 Other injury 2 1.5 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 18 13.6 4.6
Unexpected illness 53 40.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 38 28.8 26.8 Other - clinical 1 0.8 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 6
Number of Inspections 6 Number of licensing infractions found 1
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 80 83
Percent female 50.9% 63.2%
Percent 85 years or older 46.9% 53.4%
Percent younger than 65 years 12.6% 5.8%
Average length of stay (days) 792 855
Percent of residents diagnosed with depression 20.4% 23.3%
Percent of residents dependent in activities of daily living 43.2% 32.0%
Percent of residents in a wheelchair 69.0% 52.8%
Percent of residents with dementia (mild to severe) 44.1% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.7% 27.9%
Percent of residents with physically abusive behaviour 5.2% 8.8%
Average index of social engagement 2.6 2.7
Percent of residents with low social engagement 50.1% 49.3%
Case mix index 0.64 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 23.1% 10.9%
Percent of residents receiving recreation therapy 60.1% 30.1%
Percent of residents receiving occupational therapy 35.8% 5.7%
Percent of residents receiving depression medication 39.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.0% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 31.5% 34.0%
Percent of residents with daily physical restraints 2.9% 6.4%
Percent of residents with falls in the last 30 days 7.8% 12.9%
Percent of residents with a worsened pressure ulcer 3.2% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 82.2% 90.2%
Percent of health care workers vaccinated for influenza 43.9% 53.7%
Percent of residents vaccinated for COVID-19 93.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility