Mountain View Manor – Delta Hospital

Facility	Mountain View Manor - Delta Hospital	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	5800 Mountain View Boulevard	Accreditation status	Expired, scheduled in June 2023
City/postal code	Delta/V4K3V6	Accreditation expiry date	not available
Phone number	(604) 940-3416 ext. 787340	Contact for complaints	Manager / Resident Care Coordinator
Operator (Type)	Fraser Health (Health Authority)	Phone number of complaint contact	(604) 946-1121 x783299
Opened	1977	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 0 to 253 days, with an average of 41 days
Current language(s) spoken by staff	English, Mandarin, Cantonese, Punjabi, Tagalog
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	Yes
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	12
Publicly funded beds (short and long-term)	92	Double Occupancy	4
Total beds	92	Other Occupancy	18

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.45	3.43
Nursing care hours (hours per resident per day)	3.02	3.07
Registered Nurse (hours per resident per day)	0.24	0.29
Licensed Practical Nurse (hours per resident per day)	0.73	0.73
Care Aide (hours per resident per day)	2.04	2.04
Allied health hours (hours per resident per day)	0.43	0.36
Food costs per resident per day (actual cost)	$8.64	$7.92
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,775	From $1,338 to $3,847 with an average of $1,964

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	1	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	8	8.7	8.6	Other injury	1	1.1	1.9
Food or other poisoning	1	1.1	0.1	Aggressive behaviour	2	2.2	3.7
Unexpected Illness	8	8.7	21.0	Attempted suicide	0	0.0	0.1
Expected death	37	40.2	25.5	Other - clinical	1	1.1	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	5
Number of Inspections	5	Number of licensing infractions found	2

Licensing Infractions
Licensing	Nutrition & food services	0
Physical facility, equipment & furnishings	Medication	0
Staffing	Program	0
Policies & procedures	Records & reporting	2
Care & supervision	Resident Bill of Rights	0
Hygiene & communicable disease control	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	61.8%	63.3%
Percent 85 years or older	51.9%	52.8%
Percent younger than 65 years	1.5%	5.6%
Average length of stay (days)	620	817
Percent of residents diagnosed with depression	8.2%	22.9%
Percent of residents dependent in activities of daily living	49.0%	32.4%
Percent of residents in a wheelchair	59.2%	53.3%
Percent of residents with dementia (mild to severe)	42.8%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	24.6%	27.5%
Percent of residents with physically abusive behaviour	3.2%	8.4%
Average index of social engagement	1.9	2.7
Percent of residents with low social engagement	71.0%	48.0%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	63.3%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	47.2%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	31.9%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	31.9%	34.9%
Percent of residents taking nine or more medications	60.7%	44.6%
Percent of residents with daily physical restraints	7.0%	6.0%
Percent of residents with falls in the last 30 days	10.2%	12.8%
Percent of residents with a worsened pressure ulcer	3.4%	2.2%
Percent of residents with four or more emergency room visits	0.7%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	89.9%	87.5%
Percent of health care workers vaccinated for influenza	34.0%	39.1%
Percent of residents vaccinated for COVID-19	81.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Mountain View Manor - Delta Hospital website