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October 2022

Facility Fellburn Care Centre Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 6050 Hastings St. Accreditation status Accredited
City/postal code Burnaby Accreditation expiry date October 2022
Phone number (604) 412-6503 Contact for complaints Marie Van Bergen, Manager Operational Services
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 412-6504
Opened 1964 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 2 to 137 days, with an average of 17 days
Current language(s) spoken by staff English, Cantonese, Mandarin, Punjabi, Tagalog, Spanish, Polish, Hindi, Italian, Taiwanese, Visayan, Persian and Korean
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Bus outing, personal spending money
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 12
Publicly funded beds (short and long-term) 70 Double Occupancy 14
Total beds 70 Other Occupancy 10

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.85 3.86
Nursing care hours (hours per resident per day) 3.38 3.38
Registered Nurse (hours per resident per day) 0.46 0.46
Licensed Practical Nurse (hours per resident per day) 0.65 0.65
Care Aide (hours per resident per day) 2.27 2.27
Allied health hours (hours per resident per day) 0.47 0.47
Food costs per resident per day (actual cost) 2 $6.71 $10.89
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 2 2.9 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.4 4.6
Unexpected illness 6 8.6 20.3 Attempted suicide 0 0.0 0.1
Expected death 8 11.4 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 2 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 1 Program 0
Policies & procedures 3 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 79 83
Percent female 59.5% 63.2%
Percent 85 years or older 42.9% 53.4%
Percent younger than 65 years 19.4% 5.8%
Average length of stay (days) 338 855
Percent of residents diagnosed with depression 28.0% 23.3%
Percent of residents dependent in activities of daily living 47.8% 32.0%
Percent of residents in a wheelchair 75.8% 52.8%
Percent of residents with dementia (mild to severe) 49.7% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.8% 27.9%
Percent of residents with physically abusive behaviour 7.0% 8.8%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 63.7% 49.3%
Case mix index 0.64 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.3% 10.9%
Percent of residents receiving recreation therapy 1.9% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 35.7% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 29.0% 34.0%
Percent of residents with daily physical restraints 0.8% 6.4%
Percent of residents with falls in the last 30 days 9.2% 12.9%
Percent of residents with a worsened pressure ulcer 4.1% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza 56.1% 53.7%
Percent of residents vaccinated for COVID-19 80.0% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility