Minto House – Arrow Lakes Hospital

Facility	Minto House - Arrow Lakes Hospital	Service Type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Hospital Act
Street address	97 1st Avenue NE	Accreditation status	Accredited
City/postal code	Nakusp/V0G1R0	Accreditation expiry date	October 2023
Phone number	(250) 265-5233	Contact for complaints	Long-term Care Coordinator
Operator (Type)	Interior Health (Health Authority)	Phone number of complaint contact	778-206-0249
Opened	1980	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	suppressed
Current language(s) spoken by staff	English, French
Indigenous Territory	Secwepemc, Ktunaxa and Okanagan Peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	15
Publicly funded beds (short and long-term)	16	Double Occupancy	0
Total beds	16	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	n/a	Housekeeping services	n/a
Non-regulated services (care aides)	n/a	Plant/building maintenance	n/a
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.46	3.46
Nursing care hours (hours per resident per day)	2.95	2.95
Registered Nurse (hours per resident per day)	0.00	0.00
Licensed Practical Nurse (hours per resident per day)	1.38	1.38
Care Aide (hours per resident per day)	1.57	1.57
Allied health hours (hours per resident per day)	0.51	0.51
Food costs per resident per day (actual cost)	$10.01	$12.86
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,798	From $1,338 to $3,847 with an average of $1,854

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	n/a	Number of substantiated licensing complaints	n/a

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	6.3	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	3	18.8	8.6	Other injury	1	6.3	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	0	0.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	4	25.0	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	n/a	Risk Score	n/a
Number of Inspections	0	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	82	83
Percent female	73.0%	63.3%
Percent 85 years or older	50.8%	52.8%
Percent younger than 65 years	17.5%	5.6%
Average length of stay (days)	suppressed	817
Percent of residents diagnosed with depression	29.8%	22.9%
Percent of residents dependent in activities of daily living	42.1%	32.4%
Percent of residents in a wheelchair	40.4%	53.3%
Percent of residents with dementia (mild to severe)	68.4%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	28.1%	27.5%
Percent of residents with physically abusive behaviour	1.8%	8.4%
Average index of social engagement	3.9	2.7
Percent of residents with low social engagement	40.4%	48.0%
Case mix index	0.60	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	14.0%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	3.5%	5.5%
Percent of residents receiving depression medication	45.6%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	11.9%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	24.5%	34.9%
Percent of residents taking nine or more medications	29.8%	44.6%
Percent of residents with daily physical restraints	1.9%	6.0%
Percent of residents with falls in the last 30 days	26.4%	12.8%
Percent of residents with a worsened pressure ulcer	2.1%	2.2%
Percent of residents with four or more emergency room visits	0.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	93.3%	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	82.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Minto House - Arrow Lakes Hospital website