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October 2022

Facility CareLife Fleetwood Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 8265 159th Street Accreditation status Accredited
City/postal code Surrey Accreditation expiry date not available
Phone number (604) 598-7200 Contact for complaints Resident Care Coordinator / Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 598-7200
Opened 2008 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 674 days, with an average of 84 days
Current language(s) spoken by staff English, Hindi, Punjabi, Filipino, Urdu, Polish, French, German, Mandarin, Romanian, Cantonese, Greek
Indigenous Territory Coast Salish peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 145
Publicly funded beds (short and long-term) 167 Double Occupancy 11
Total beds 167 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Primarily

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 4.59 4.59
Nursing care hours (hours per resident per day) 4.11 4.11
Registered Nurse (hours per resident per day) 0.64 0.64
Licensed Practical Nurse (hours per resident per day) 1.57 1.57
Care Aide (hours per resident per day) 1.90 1.90
Allied health hours (hours per resident per day) 0.48 0.48
Food costs per resident per day (actual cost) 2 $6.93 $8.36
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 4 2.4 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 86 51.5 20.3 Attempted suicide 0 0.0 0.1
Expected death 32 19.2 26.8 Other - clinical 0 0.0 0.8
Unexpected death 2 1.2 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 13
Number of Inspections 6 Number of licensing infractions found 4
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 2 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 75 83
Percent female 62.4% 63.2%
Percent 85 years or older 34.3% 53.4%
Percent younger than 65 years 23.6% 5.8%
Average length of stay (days) 1,236 855
Percent of residents diagnosed with depression 14.4% 23.3%
Percent of residents dependent in activities of daily living 54.4% 32.0%
Percent of residents in a wheelchair 54.5% 52.8%
Percent of residents with dementia (mild to severe) 45.3% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 37.4% 27.9%
Percent of residents with physically abusive behaviour 8.0% 8.8%
Average index of social engagement 1.9 2.7
Percent of residents with low social engagement 67.7% 49.3%
Case mix index 0.69 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 12.3% 10.9%
Percent of residents receiving recreation therapy 38.7% 30.1%
Percent of residents receiving occupational therapy 3.5% 5.7%
Percent of residents receiving depression medication 47.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 24.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 26.2% 34.0%
Percent of residents with daily physical restraints 7.3% 6.4%
Percent of residents with falls in the last 30 days 5.2% 12.9%
Percent of residents with a worsened pressure ulcer 2.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza 50.9% 53.7%
Percent of residents vaccinated for COVID-19 85.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility