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October 2022

Facility Minoru Residence Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Hospital Act
Street address 7333 Gollner Avenue Accreditation status Accredited
City/postal code Richmond Accreditation expiry date not available
Phone number (604) 244-5300 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 244-5307
Opened 1993 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 2 to 612 days, with an average of 40 days
Current language(s) spoken by staff English, German, Punjabi, Hindi, Cantonese, Mandarin, Tagalog, Russian, French, Japanese, Polish, Gujarati
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 70
Publicly funded beds (short and long-term) 250 Double Occupancy 90
Total beds 250 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.33 0.33
Licensed Practical Nurse (hours per resident per day) 0.50 0.50
Care Aide (hours per resident per day) 2.17 2.17
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $10.55 $9.91
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 4 1.6 1.3 Missing or wandering person 1 0.4 1.0
Fall with injury / Adverse event 15 6.0 9.2 Other injury 5 2.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 6 2.4 4.6
Unexpected illness 9 3.6 20.3 Attempted suicide 0 0.0 0.1
Expected death 44 17.6 26.8 Other - clinical 3 1.2 0.8
Unexpected death 1 0.4 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 4 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 57.2% 63.2%
Percent 85 years or older 57.4% 53.4%
Percent younger than 65 years 5.0% 5.8%
Average length of stay (days) 845 855
Percent of residents diagnosed with depression 17.8% 23.3%
Percent of residents dependent in activities of daily living 44.2% 32.0%
Percent of residents in a wheelchair 72.5% 52.8%
Percent of residents with dementia (mild to severe) 44.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 28.6% 27.9%
Percent of residents with physically abusive behaviour 3.6% 8.8%
Average index of social engagement 1.9 2.7
Percent of residents with low social engagement 67.8% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 31.3% 10.9%
Percent of residents receiving recreation therapy 28.2% 30.1%
Percent of residents receiving occupational therapy 19.1% 5.7%
Percent of residents receiving depression medication 44.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 18.6% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 20.5% 34.0%
Percent of residents with daily physical restraints 4.6% 6.4%
Percent of residents with falls in the last 30 days 9.1% 12.9%
Percent of residents with a worsened pressure ulcer 3.3% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 96.0% 90.2%
Percent of health care workers vaccinated for influenza 50.8% 53.7%
Percent of residents vaccinated for COVID-19 93.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility