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December 2023

Facility Langley Memorial Hospital ECU Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 22051 Fraser Hwy Accreditation status Accredited
City/postal code Langley/V3A4H4 Accreditation expiry date 2023
Phone number (604) 514-6026 Contact for complaints Resident Care Coordinator / Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (877) 880-8823
Opened 1993 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 205 days, with an average of 35 days
Current language(s) spoken by staff English, Punjabi, Hindi
Indigenous Territory Kwantlen, Mats-sqwee, Katzie, kut-zee, Surrey-Delta M├ętis

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees hairdressing, foot care and activities outside the facility
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 54
Publicly funded beds (short and long-term) 200 Double Occupancy 33
Total beds 200 Other Occupancy 20

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.40 3.40
Nursing care hours (hours per resident per day) 2.99 2.99
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.68 0.68
Care Aide (hours per resident per day) 2.08 2.08
Allied health hours (hours per resident per day) 0.41 0.41
Food costs per resident per day (actual cost) $8.22 $7.88
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,694 From $1,338 to $3,847 with an average of $1,776

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 4 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 9 4.5 8.6 Other injury 1 0.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 39 19.5 21.0 Attempted suicide 1 0.5 0.1
Expected death 70 35.0 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 17
Number of Inspections 8 Number of licensing infractions found 11
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 5 Medication 0
Staffing 4 Program 0
Policies & procedures 1 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 76.1% 63.3%
Percent 85 years or older 53.8% 52.8%
Percent younger than 65 years 6.9% 5.6%
Average length of stay (days) 685 817
Percent of residents diagnosed with depression 21.1% 22.9%
Percent of residents dependent in activities of daily living 29.8% 32.4%
Percent of residents in a wheelchair 57.8% 53.3%
Percent of residents with dementia (mild to severe) 54.8% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 24.1% 27.5%
Percent of residents with physically abusive behaviour 4.9% 8.4%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 54.0% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 7.2% 11.1%
Percent of residents receiving recreation therapy 29.4% 30.3%
Percent of residents receiving occupational therapy 3.4% 5.5%
Percent of residents receiving depression medication 45.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.2% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 30.6% 34.9%
Percent of residents taking nine or more medications 41.2% 44.6%
Percent of residents with daily physical restraints 0.9% 6.0%
Percent of residents with falls in the last 30 days 10.4% 12.8%
Percent of residents with a worsened pressure ulcer 1.0% 2.2%
Percent of residents with four or more emergency room visits 0.9% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 67.0% 87.5%
Percent of health care workers vaccinated for influenza 34.0% 39.1%
Percent of residents vaccinated for COVID-19 77.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility