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December 2023

Facility Glengarry Hospital Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1780 Fairfield Rd. Accreditation status Accredited
City/postal code Victoria/V8S1G7 Accreditation expiry date not available
Phone number (250) 370-8699 Contact for complaints Melanie Stack
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 370-5736
Opened 1965 Personal spending account Yes
Councils Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 1 to 381 days, with an average of 75 days
Current language(s) spoken by staff English, German, Farsi, French, Tagalog, Punjabi, Spanish, Mandarin, Korean
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 25
Publicly funded beds (short and long-term) 135 Double Occupancy 15
Total beds 135 Other Occupancy 21

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.41
Nursing care hours (hours per resident per day) 2.99 3.04
Registered Nurse (hours per resident per day) 0.28 0.28
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.15 2.20
Allied health hours (hours per resident per day) 0.37 0.37
Food costs per resident per day (actual cost) $9.89 $11.77
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,823 From $1,338 to $3,847 with an average of $1,989

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Serious adverse events 1
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 82 83
Percent female 73.7% 63.3%
Percent 85 years or older 49.5% 52.8%
Percent younger than 65 years 6.2% 5.6%
Average length of stay (days) 672 817
Percent of residents diagnosed with depression 25.9% 22.9%
Percent of residents dependent in activities of daily living 34.2% 32.4%
Percent of residents in a wheelchair 48.3% 53.3%
Percent of residents with dementia (mild to severe) 64.5% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.3% 27.5%
Percent of residents with physically abusive behaviour 8.7% 8.4%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 48.8% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.4% 11.1%
Percent of residents receiving recreation therapy 80.1% 30.3%
Percent of residents receiving occupational therapy 73.2% 5.5%
Percent of residents receiving depression medication 54.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.2% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.2% 34.9%
Percent of residents taking nine or more medications 45.9% 44.6%
Percent of residents with daily physical restraints 4.9% 6.0%
Percent of residents with falls in the last 30 days 18.3% 12.8%
Percent of residents with a worsened pressure ulcer 3.7% 2.2%
Percent of residents with four or more emergency room visits 0.5% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 100.0% 87.5%
Percent of health care workers vaccinated for influenza 58.7% 39.1%
Percent of residents vaccinated for COVID-19 91.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility