Polson Residential Care – Vernon Jubilee Hospital Quick Facts

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Facility	Polson Residential Care - Vernon Jubilee Hospital	Service type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Hospital Act
Street address	2101 32nd Street	Accreditation status	Accredited
City/postal code	Vernon/V1T5L2	Accreditation expiry date	November 2026
Phone number	(250) 558-1200	Contact for complaints	Manager / Resident Care Coordinator
Operator (type)	Interior Health (Health Authority)	Phone number of complaint contact	(250) 558-1318 / (250) 558-1346
Opened	1980	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (no fee)
Wait time (community non-urgent admissions)	From 4 to 623 days, with an average of 61 days	Wait time (all admissions)	From 4 to 623 days, with an average of 37 days
Co-located with a publicly subsidized assisted living residence	No
Current language(s) spoken by staff	English
Indigenous territory	Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2025)		Room Configuration (excluding short-stay beds) (as of March 31, 2025)
Private beds (not publicly funded)	0	Single occupancy	15
Publicly funded beds (short and long-term)	97	Double occupancy	9
Total beds	97	Other occupancy	16

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Operator	Food prepared and cooked on site	No

Source: Facility

Funding	2023/24	2024/25
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.15	0.15
Licensed Practical Nurse (hours per resident per day)	0.68	0.68
Care Aide (hours per resident per day)	2.16	2.16
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$10.61	$14.11
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	From $1,417 to $3,974 with an average of $2,035	From $1,466 to $4,073 with an average of $2,218

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2024/25
Complaints
Number of licensing complaints	n/a	Number of substantiated licensing complaints	n/a

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.8	Medication error with adverse event	4	4.1	0.2
Abuse / neglect	3	3.1	1.0	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	14	14.4	8.8	Other injury	4	4.1	2.2
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	6	6.2	3.4
Unexpected Illness	33	34.0	25.3	Attempted suicide	0	0.0	0.1
Expected death	36	37.1	26.0	Other - clinical	0	0.0	0.7
Unexpected death	1	1.0	0.8	Other - service delivery	2	2.1	1.1

Inspections
Risk rating	n/a	Risk score	n/a
Number of inspections	2	Number of licensing infractions found	10

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	2	Medication	0
Staffing	2	Program	0
Policies & procedures	0	Records & reporting	2
Care & supervision	3	Resident Bill of Rights	0
Hygiene & communicable disease control	1	Other	n/a

Source: Health Authority

Resident Profile (2024/25)	Facility	B.C.
Average age of population	84	83
Percent female	67.5%	63.2%
Percent 85 years or older	53.1%	51.4%
Percent younger than 65 years	3.5%	5.2%
Average length of stay (days)	528	855
Percent of residents diagnosed with depression	33.9%	21.4%
Percent of residents dependent in activities of daily living	35.7%	31.9%
Percent of residents in a wheelchair	81.9%	57.8%
Percent of residents with dementia (mild to severe)	75.6%	62.4%
Percent of residents with severe cognitive impairment (includes severe dementia)	25.3%	27.1%
Percent of residents with physically abusive behaviour	12.0%	8.3%
Average index of social engagement*		2.8
Percent of residents with low social engagement*		46.5%
Case mix index*		0.58

Source: Canadian Institute for Health Information
Note: Long-term care facilities are transitioning from submitting assessment records via the interRAI-CCRS system to the newer interRAI-IRRS system. Most still use interRAI-CCRS, so B.C. values are based on interRAI-CCRS. Some Interior Health sites have already switched to interRAI-IRRS, resulting in no CCRS assessments for those locations—those cells are left blank in the data file.

Care Services & Quality Indicators (2024/25)	Facility	B.C.
Percent of residents receiving physical therapy	13.6%	11.4%
Percent of residents receiving recreation therapy	11.3%	30.6%
Percent of residents receiving occupational therapy	7.5%	5.5%
Percent of residents receiving depression medication	63.8%	52.8%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	34.9%	27.8%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	40.4%	36.2%
Percent of residents taking nine or more medications	60.0%	47.4%
Percent of residents with daily physical restraints	7.7%	6.2%
Percent of residents with falls in the last 30 days	9.0%	12.7%
Percent of residents with a worsened pressure ulcer	1.8%	2.3%
Percent of residents with four or more emergency room visits	0.6%	1.5%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2024/25)	Facility	B.C.
Percent of residents vaccinated for influenza	64.4%	82.3%
Percent of health care workers vaccinated for influenza	35.9%	34.2%
Percent of residents vaccinated for COVID-19	68.5%	69.4%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Polson Residential Care - Vernon Jubilee Hospital website