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December 2023

Facility Westhaven Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 3949 Pt. Alberni Hwy Accreditation status Accredited
City/postal code Port Alberni/V9Y4S1 Accreditation expiry date not available
Phone number (250) 724-8875 Contact for complaints Clinical Nurse Lead / Manager
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 724-8875
Opened 2001 Personal spending account Yes
Councils Resident council Visitor parking (cost) Yes (no fee)
Meetings held Monthly Co-located with an assisted living residence No
Wait Time From 7 to 182 days, with an average of 85 days
Current language(s) spoken by staff English, Punjabi, German
Indigenous Territory Hupacasath First Nation and Tseshaht First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees initial clothing labelling fee, then free after that
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 30
Publicly funded beds (short and long-term) 32 Double Occupancy 0
Total beds 32 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.42 3.47
Nursing care hours (hours per resident per day) 3.13 3.18
Registered Nurse (hours per resident per day) 0.38 0.38
Licensed Practical Nurse (hours per resident per day) 0.74 0.74
Care Aide (hours per resident per day) 2.02 2.06
Allied health hours (hours per resident per day) 0.29 0.29
Food costs per resident per day (actual cost) $14.64 $14.87
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,888 From $1,338 to $3,847 with an average of $1,777

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 2 Number of substantiated licensing complaints 1
Serious adverse events 0
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 80 83
Percent female 55.6% 63.3%
Percent 85 years or older 34.9% 52.8%
Percent younger than 65 years 6.3% 5.6%
Average length of stay (days) 1,001 817
Percent of residents diagnosed with depression 52.8% 22.9%
Percent of residents dependent in activities of daily living 33.3% 32.4%
Percent of residents in a wheelchair 40.7% 53.3%
Percent of residents with dementia (mild to severe) 63.9% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 27.8% 27.5%
Percent of residents with physically abusive behaviour 3.7% 8.4%
Average index of social engagement 3.8 2.7
Percent of residents with low social engagement 22.2% 48.0%
Case mix index 0.61 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.1%
Percent of residents receiving recreation therapy 3.7% 30.3%
Percent of residents receiving occupational therapy 0.9% 5.5%
Percent of residents receiving depression medication 75.9% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 30.0% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 44.3% 34.9%
Percent of residents taking nine or more medications 60.2% 44.6%
Percent of residents with daily physical restraints 4.5% 6.0%
Percent of residents with falls in the last 30 days 10.2% 12.8%
Percent of residents with a worsened pressure ulcer 3.7% 2.2%
Percent of residents with four or more emergency room visits 5.9% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 86.7% 87.5%
Percent of health care workers vaccinated for influenza 36.2% 39.1%
Percent of residents vaccinated for COVID-19 79.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Westhaven website