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December 2023

Facility Dufferin Place Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act
Street address 1100 Dufferin Crescent Accreditation status Accredited
City/postal code Nanaimo/V9S2B7 Accreditation expiry date not available
Phone number (250) 755-7632 Contact for complaints Allison Fontenla, Manager
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 755-7654
Opened 1987 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 443 days, with an average of 104 days
Current language(s) spoken by staff English, Filipino, Punjabi
Indigenous Territory Coast Salish peoples and Snuneymuxw First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Laundry one time charge $30, hairdressing
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 14
Publicly funded beds (short and long-term) 138 Double Occupancy 12
Total beds 138 Other Occupancy 25

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.37 3.37
Nursing care hours (hours per resident per day) 3.02 3.02
Registered Nurse (hours per resident per day) 0.26 0.26
Licensed Practical Nurse (hours per resident per day) 0.67 0.67
Care Aide (hours per resident per day) 2.10 2.10
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $11.83 $12.14
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,772 From $1,338 to $3,847 with an average of $1,985

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Number of licensing complaints 6 Number of substantiated licensing complaints 2
Serious adverse events 0
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 84 83
Percent female 80.1% 63.3%
Percent 85 years or older 55.4% 52.8%
Percent younger than 65 years 7.6% 5.6%
Average length of stay (days) 664 817
Percent of residents diagnosed with depression 37.2% 22.9%
Percent of residents dependent in activities of daily living 30.1% 32.4%
Percent of residents in a wheelchair 65.3% 53.3%
Percent of residents with dementia (mild to severe) 48.9% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 21.5% 27.5%
Percent of residents with physically abusive behaviour 2.3% 8.4%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 44.3% 48.0%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 34.1% 11.1%
Percent of residents receiving recreation therapy 0.0% 30.3%
Percent of residents receiving occupational therapy 23.6% 5.5%
Percent of residents receiving depression medication 64.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 4.8% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 24.2% 34.9%
Percent of residents taking nine or more medications 59.2% 44.6%
Percent of residents with daily physical restraints 0.5% 6.0%
Percent of residents with falls in the last 30 days 9.3% 12.8%
Percent of residents with a worsened pressure ulcer 2.7% 2.2%
Percent of residents with four or more emergency room visits 0.5% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 88.6% 87.5%
Percent of health care workers vaccinated for influenza 44.5% 39.1%
Percent of residents vaccinated for COVID-19 80.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility