Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

December 2023

Facility Cottonwoods Care Centre Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 2255 Ethel Street Accreditation status Accredited
City/postal code Kelowna/V1Y2Z9 Accreditation expiry date October 2023
Phone number (250) 862-4100 Contact for complaints Patient Care Quality Office
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact 1-877-442-2001
Opened 1976 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 1 to 460 days, with an average of 101 days
Current language(s) spoken by staff English, French, German, Spanish, Italian, Mandarin, Punjabi, Cantonese, Russian, Vietnamese, Thai, Korean, Japanese, Croatian
Indigenous Territory Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 38
Publicly funded beds (short and long-term) 229 Double Occupancy 18
Total beds 229 Other Occupancy 25

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.46 3.46
Nursing care hours (hours per resident per day) 3.10 3.10
Registered Nurse (hours per resident per day) 0.26 0.26
Licensed Practical Nurse (hours per resident per day) 0.91 0.91
Care Aide (hours per resident per day) 1.93 1.93
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $10.92 $12.51
Facility per diem rate n/a n/a
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $2,116 From $1,338 to $3,847 with an average of $2,155

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints n/a Number of substantiated licensing complaints n/a
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 7 3.1 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 0.4 0.8 Missing or wandering person 8 3.5 0.7
Fall with injury/adverse event 17 7.4 8.6 Other injury 8 3.5 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 11 4.8 3.7
Unexpected Illness 83 36.2 21.0 Attempted suicide 0 0.0 0.1
Expected death 64 27.9 25.5 Other - clinical 2 0.9 0.8
Unexpected death 4 1.7 0.7 Other - service delivery 3 1.3 0.7
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 0 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 66.4% 63.3%
Percent 85 years or older 51.3% 52.8%
Percent younger than 65 years 6.9% 5.6%
Average length of stay (days) 658 817
Percent of residents diagnosed with depression 30.9% 22.9%
Percent of residents dependent in activities of daily living 42.8% 32.4%
Percent of residents in a wheelchair 69.8% 53.3%
Percent of residents with dementia (mild to severe) 57.1% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 29.1% 27.5%
Percent of residents with physically abusive behaviour 4.2% 8.4%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 46.3% 48.0%
Case mix index 0.64 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 3.7% 11.1%
Percent of residents receiving recreation therapy 59.2% 30.3%
Percent of residents receiving occupational therapy 20.0% 5.5%
Percent of residents receiving depression medication 51.4% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 33.9% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 35.1% 34.9%
Percent of residents taking nine or more medications 68.5% 44.6%
Percent of residents with daily physical restraints 1.4% 6.0%
Percent of residents with falls in the last 30 days 13.6% 12.8%
Percent of residents with a worsened pressure ulcer 3.4% 2.2%
Percent of residents with four or more emergency room visits 1.2% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 96.3% 87.5%
Percent of health care workers vaccinated for influenza 40.5% 39.1%
Percent of residents vaccinated for COVID-19 84.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility