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October 2022

Facility Westview Extended Care - Pentiction Regional Hospital Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Hospital Act
Street address 550 Carmi Ave Accreditation status Unknown
City/postal code Penticton Accreditation expiry date not available
Phone number (250) 492-9039/(250) 492-9026 Contact for complaints Manager / Resident Care Coordinator
Operator (Type) Interior Health (Health Authority) Phone number of complaint contact (250) 492-4000 x32676 / (250) 492-4000 x32106
Opened 1980 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 0 to 657 days, with an average of 71 days
Current language(s) spoken by staff English, Punjabi, Hindi, Portuguese, Filipino, French
Indigenous Territory Penticton Indian Band, a member of the Okanagan Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 8
Publicly funded beds (short and long-term) 102 Double Occupancy 9
Total beds 102 Other Occupancy 17

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site No

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.93 2.93
Registered Nurse (hours per resident per day) 0.29 0.29
Licensed Practical Nurse (hours per resident per day) 0.58 0.58
Care Aide (hours per resident per day) 2.06 2.06
Allied health hours (hours per resident per day) 0.43 0.43
Food costs per resident per day (actual cost) 2 $8.91 $9.55
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 1.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 2 2.0 1.0
Fall with injury / Adverse event 11 10.8 9.2 Other injury 3 2.9 2.0
Food or other poisoning 3 2.9 0.1 Aggressive behaviour 5 4.9 4.6
Unexpected illness 14 13.7 20.3 Attempted suicide 0 0.0 0.1
Expected death 44 43.1 26.8 Other - clinical 1 1.0 0.8
Unexpected death 3 2.9 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 1
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 85 83
Percent female 57.7% 63.2%
Percent 85 years or older 61.1% 53.4%
Percent younger than 65 years 3.9% 5.8%
Average length of stay (days) 453 855
Percent of residents diagnosed with depression 30.4% 23.3%
Percent of residents dependent in activities of daily living 33.3% 32.0%
Percent of residents in a wheelchair 66.4% 52.8%
Percent of residents with dementia (mild to severe) 56.6% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 30.4% 27.9%
Percent of residents with physically abusive behaviour 5.1% 8.8%
Average index of social engagement 2.9 2.7
Percent of residents with low social engagement 43.4% 49.3%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 4.1% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 14.6% 5.7%
Percent of residents receiving depression medication 52.0% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.2% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 36.2% 34.0%
Percent of residents with daily physical restraints 8.2% 6.4%
Percent of residents with falls in the last 30 days 9.2% 12.9%
Percent of residents with a worsened pressure ulcer 2.7% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 80.4% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 91.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility