Westview Place – Penticton Regional Hospital

Facility	Westview Place - Penticton Regional Hospital	Service Type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Hospital Act
Street address	550 Carmi Ave	Accreditation status	Accredited
City/postal code	Penticton/V2A8P9	Accreditation expiry date	October 2023
Phone number	(250) 492-9039/(250) 492-9026	Contact for complaints	Manager / Resident Care Coordinator
Operator (Type)	Interior Health (Health Authority)	Phone number of complaint contact	(250) 492-4000 x32676 / (250) 492-4000 x32106
Opened	1980	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 1 to 329 days, with an average of 41 days
Current language(s) spoken by staff	English, Punjabi, Hindi, Portuguese, Filipino, French
Indigenous Territory	Penticton Indian Band, a member of the Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	8
Publicly funded beds (short and long-term)	102	Double Occupancy	9
Total beds	102	Other Occupancy	17

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	No

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	2.93	2.93
Registered Nurse (hours per resident per day)	0.29	0.29
Licensed Practical Nurse (hours per resident per day)	0.58	0.58
Care Aide (hours per resident per day)	2.06	2.06
Allied health hours (hours per resident per day)	0.43	0.43
Food costs per resident per day (actual cost)	$9.55	$12.73
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,844	From $1,338 to $3,847 with an average of $1,960

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	n/a	Number of substantiated licensing complaints	n/a

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	2.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	3	2.9	0.7
Fall with injury/adverse event	5	4.9	8.6	Other injury	0	0.0	1.9
Food or other poisoning	2	2.0	0.1	Aggressive behaviour	6	5.9	3.7
Unexpected Illness	6	5.9	21.0	Attempted suicide	0	0.0	0.1
Expected death	43	42.2	25.5	Other - clinical	0	0.0	0.8
Unexpected death	5	4.9	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	n/a	Risk Score	n/a
Number of Inspections	0	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	84	83
Percent female	56.4%	63.3%
Percent 85 years or older	57.6%	52.8%
Percent younger than 65 years	6.2%	5.6%
Average length of stay (days)	440	817
Percent of residents diagnosed with depression	29.0%	22.9%
Percent of residents dependent in activities of daily living	30.7%	32.4%
Percent of residents in a wheelchair	62.4%	53.3%
Percent of residents with dementia (mild to severe)	53.6%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	18.8%	27.5%
Percent of residents with physically abusive behaviour	4.7%	8.4%
Average index of social engagement	3.1	2.7
Percent of residents with low social engagement	36.5%	48.0%
Case mix index	0.59	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	2.2%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	5.8%	5.5%
Percent of residents receiving depression medication	47.5%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	14.1%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	31.8%	34.9%
Percent of residents taking nine or more medications	52.8%	44.6%
Percent of residents with daily physical restraints	6.6%	6.0%
Percent of residents with falls in the last 30 days	10.0%	12.8%
Percent of residents with a worsened pressure ulcer	1.4%	2.2%
Percent of residents with four or more emergency room visits	0.6%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	84.3%	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	81.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Westview Place - Penticton Regional Hospital website