Menno Hospital Quick Facts - Seniors Advocate

Facility	Menno Hospital	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	32945 Marshall Road	Accreditation status	Accredited
City/postal code	Abbotsford/V2S1K1	Accreditation expiry date	Oct 2026
Phone number	(604) 859-7631	Contact for complaints	CEO
Operator (type)	Mennonite Benevolent Society (Not For Profit)	Phone number of complaint contact	(604) 859-7631
Opened	1960	Personal spending account	Yes
Councils	Separate Resident and Family Council	Visitor parking (cost)	Yes (fee charged)
Co-located with a publicly subsidized assisted living residence	Yes (Menno Assisted Living)
Wait time*	From 5 to 300 days, with an average of 137 days
Current language(s) spoken by staff	English
Indigenous territory	Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	59
Publicly funded beds (short and long-term)	151	Double occupancy	35
Total beds	151	Other occupancy	2

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.37	3.37
Nursing care hours (hours per resident per day)	3.11	3.11
Registered Nurse (hours per resident per day)	0.23	0.23
Licensed Practical Nurse (hours per resident per day)	0.65	0.65
Care Aide (hours per resident per day)	2.24	2.24
Allied health hours (hours per resident per day)	0.25	0.25
Food costs per resident per day (actual cost)	$9.95	$11.13
Facility per diem rate	$252.73	$275.28
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,760	From $1,417 to $3,974 with an average of $1,912

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	2	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	0.7	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	15	9.9	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	0.7	3.5
Unexpected Illness	56	37.1	20.9	Attempted suicide	0	0.0	0.1
Expected death	34	22.5	23.6	Other - clinical	1	0.7	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	4
Number of inspections	6	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	86	83
Percent female	72.1%	63.2%
Percent 85 years or older	59.8%	52.5%
Percent younger than 65 years	1.3%	5.3%
Average length of stay (days)	628	829
Percent of residents diagnosed with depression	20.6%	22.2%
Percent of residents dependent in activities of daily living	36.5%	31.7%
Percent of residents in a wheelchair	57.8%	54.1%
Percent of residents with dementia (mild to severe)	56.2%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	15.7%	27.0%
Percent of residents with physically abusive behaviour	5.0%	8.3%
Average index of social engagement	1.9	2.8
Percent of residents with low social engagement	65.5%	46.2%
Case mix index	0.60	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	13.0%	11.0%
Percent of residents receiving recreation therapy	53.0%	31.7%
Percent of residents receiving occupational therapy	1.4%	5.2%
Percent of residents receiving depression medication	44.0%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	13.1%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	31.4%	35.3%
Percent of residents taking nine or more medications	50.7%	46.2%
Percent of residents with daily physical restraints	2.3%	6.0%
Percent of residents with falls in the last 30 days	8.4%	12.3%
Percent of residents with a worsened pressure ulcer	2.9%	2.1%
Percent of residents with four or more emergency room visits	1.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	75.5%	84.3%
Percent of health care workers vaccinated for influenza	13.1%	35.5%
Percent of residents vaccinated for COVID-19	66.8%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Menno Hospital website