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December 2023

Facility St. Michael's Centre Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 7451 Sussex Avenue Accreditation status Not Accredited
City/postal code Burnaby/V5J5C2 Accreditation expiry date not applicable
Phone number (604)-434-1323 Contact for complaints Director of Care
Operator (Type) St. Michael's Centre Hospital Society (Not For Profit) Phone number of complaint contact (604) 412-2185
Opened 1981 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 3 to 429 days, with an average of 33 days
Current language(s) spoken by staff Farsi, Urdu, Hindi, Punjabi, Sindhi, Mandarin, Spanish, Cantonese, Polish, English, Tagalog, Gujarati, Visayan, Ilokano, Malayalam
Indigenous Territory Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included Yes Other extra fees Specialized Mobility devices + cushions, Hairdresser
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 20
Publicly funded beds (short and long-term) 144 Double Occupancy 36
Total beds 144 Other Occupancy 9

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 3.00
Registered Nurse (hours per resident per day) 0.22 0.22
Licensed Practical Nurse (hours per resident per day) 0.68 0.68
Care Aide (hours per resident per day) 2.10 2.10
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $8.23 $9.69
Facility per diem rate $241.96 $249.28
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,810 From $1,338 to $3,847 with an average of $1,943

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 4 Number of substantiated licensing complaints 2
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 0 0.0 0.7
Fall with injury/adverse event 6 4.2 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.7
Unexpected Illness 50 34.7 21.0 Attempted suicide 0 0.0 0.1
Expected death 32 22.2 25.5 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Medium Risk Score 20
Number of Inspections 7 Number of licensing infractions found 19
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 2 Medication 0
Staffing 5 Program 0
Policies & procedures 2 Records & reporting 2
Care & supervision 6 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 86 83
Percent female 55.4% 63.3%
Percent 85 years or older 61.9% 52.8%
Percent younger than 65 years 3.1% 5.6%
Average length of stay (days) 718 817
Percent of residents diagnosed with depression 12.3% 22.9%
Percent of residents dependent in activities of daily living 46.7% 32.4%
Percent of residents in a wheelchair 60.3% 53.3%
Percent of residents with dementia (mild to severe) 50.7% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 19.2% 27.5%
Percent of residents with physically abusive behaviour 7.4% 8.4%
Average index of social engagement 2.0 2.7
Percent of residents with low social engagement 67.0% 48.0%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 0.4% 11.1%
Percent of residents receiving recreation therapy 15.0% 30.3%
Percent of residents receiving occupational therapy 1.3% 5.5%
Percent of residents receiving depression medication 44.4% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 32.5% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 35.5% 34.9%
Percent of residents taking nine or more medications 46.3% 44.6%
Percent of residents with daily physical restraints 16.6% 6.0%
Percent of residents with falls in the last 30 days 7.1% 12.8%
Percent of residents with a worsened pressure ulcer 1.1% 2.2%
Percent of residents with four or more emergency room visits 2.2% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 87.5% 87.5%
Percent of health care workers vaccinated for influenza 25.9% 39.1%
Percent of residents vaccinated for COVID-19 88.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility