St. Michael’s Centre – Seniors Advocate

Facility	St. Michael's Centre	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	7451 Sussex Avenue	Accreditation status	Not Accredited
City/postal code	Burnaby/V5J5C2	Accreditation expiry date	not applicable
Phone number	(604)-434-1323	Contact for complaints	Director of Care
Operator (Type)	St. Michael's Centre Hospital Society (Not For Profit)	Phone number of complaint contact	(604) 412-2185
Opened	1981	Personal spending account	Yes
Councils	Resident Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 429 days, with an average of 33 days
Current language(s) spoken by staff	Farsi, Urdu, Hindi, Punjabi, Sindhi, Mandarin, Spanish, Cantonese, Polish, English, Tagalog, Gujarati, Visayan, Ilokano, Malayalam
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	Yes	Other extra fees	Specialized Mobility devices + cushions, Hairdresser
Telephone monthly service included	No
Internet monthly service included	Yes

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	20
Publicly funded beds (short and long-term)	144	Double Occupancy	36
Total beds	144	Other Occupancy	9

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	2.99	3.00
Registered Nurse (hours per resident per day)	0.22	0.22
Licensed Practical Nurse (hours per resident per day)	0.68	0.68
Care Aide (hours per resident per day)	2.10	2.10
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$8.23	$9.69
Facility per diem rate	$241.96	$249.28
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,810	From $1,338 to $3,847 with an average of $1,943

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	4	Number of substantiated licensing complaints	2

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	0.7	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	6	4.2	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	50	34.7	21.0	Attempted suicide	0	0.0	0.1
Expected death	32	22.2	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Medium	Risk Score	20
Number of Inspections	7	Number of licensing infractions found	19

Licensing Infractions
Licensing	0	Nutrition & food services	1
Physical facility, equipment & furnishings	2	Medication	0
Staffing	5	Program	0
Policies & procedures	2	Records & reporting	2
Care & supervision	6	Resident Bill of Rights	0
Hygiene & communicable disease control	1	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	86	83
Percent female	55.4%	63.3%
Percent 85 years or older	61.9%	52.8%
Percent younger than 65 years	3.1%	5.6%
Average length of stay (days)	718	817
Percent of residents diagnosed with depression	12.3%	22.9%
Percent of residents dependent in activities of daily living	46.7%	32.4%
Percent of residents in a wheelchair	60.3%	53.3%
Percent of residents with dementia (mild to severe)	50.7%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	19.2%	27.5%
Percent of residents with physically abusive behaviour	7.4%	8.4%
Average index of social engagement	2.0	2.7
Percent of residents with low social engagement	67.0%	48.0%
Case mix index	0.59	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.4%	11.1%
Percent of residents receiving recreation therapy	15.0%	30.3%
Percent of residents receiving occupational therapy	1.3%	5.5%
Percent of residents receiving depression medication	44.4%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	32.5%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	35.5%	34.9%
Percent of residents taking nine or more medications	46.3%	44.6%
Percent of residents with daily physical restraints	16.6%	6.0%
Percent of residents with falls in the last 30 days	7.1%	12.8%
Percent of residents with a worsened pressure ulcer	1.1%	2.2%
Percent of residents with four or more emergency room visits	2.2%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	87.5%	87.5%
Percent of health care workers vaccinated for influenza	25.9%	39.1%
Percent of residents vaccinated for COVID-19	88.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to St. Michael's Centre website