Eden Care Centre Quick Facts - Seniors Advocate

Facility	Eden Care Centre	Service type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	9100 Charles Street	Accreditation status	Not Accredited
City/postal code	Chilliwack/V2P5K6	Accreditation expiry date	not applicable
Phone number	(604) 792-8166	Contact for complaints	Director of Care
Operator (type)	Fraser Valley Care Centre Management Ltd. (For Profit)	Phone number of complaint contact	(604) 792-8166
Opened	1973	Personal spending account	Yes
Councils	Resident Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	suppressed
Current language(s) spoken by staff	English, Dutch, German, Czech, Hungarian, Punjabi, Hindi, Tagalog
Indigenous territory	Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	As required specialized products
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	89
Publicly funded beds (short and long-term)	89	Double occupancy	0
Total beds	89	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.07	3.08
Registered Nurse (hours per resident per day)	0.38	0.37
Licensed Practical Nurse (hours per resident per day)	0.37	0.40
Care Aide (hours per resident per day)	2.31	2.31
Allied health hours (hours per resident per day)	0.30	0.28
Food costs per resident per day (actual cost)	$10.29	$10.68
Facility per diem rate	$253.12	$274.28
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,862	From $1,417 to $3,974 with an average of $1,903

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	1.1	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	3	3.4	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	6	6.7	20.9	Attempted suicide	0	0.0	0.1
Expected death	21	23.6	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	Low	Risk score	13
Number of inspections	3	Number of licensing infractions found	5

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	2	Program
Policies & procedures	0	Records & reporting
Care & supervision	3	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	85	83
Percent female	64.8%	63.2%
Percent 85 years or older	57.0%	52.5%
Percent younger than 65 years	1.8%	5.3%
Average length of stay (days)	96	829
Percent of residents diagnosed with depression	3.9%	22.2%
Percent of residents dependent in activities of daily living	25.2%	31.7%
Percent of residents in a wheelchair	70.4%	54.1%
Percent of residents with dementia (mild to severe)	59.6%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	32.7%	27.0%
Percent of residents with physically abusive behaviour	2.8%	8.3%
Average index of social engagement	1.1	2.8
Percent of residents with low social engagement	95.8%	46.2%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.0%
Percent of residents receiving recreation therapy	0.0%	31.7%
Percent of residents receiving occupational therapy	0.0%	5.2%
Percent of residents receiving depression medication	18.0%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	7.8%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	7.8%	35.3%
Percent of residents taking nine or more medications	41.8%	46.2%
Percent of residents with daily physical restraints	0.0%	6.0%
Percent of residents with falls in the last 30 days	14.3%	12.3%
Percent of residents with a worsened pressure ulcer	0.3%	2.1%
Percent of residents with four or more emergency room visits	0.0%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	97.8%	84.3%
Percent of health care workers vaccinated for influenza	17.7%	35.5%
Percent of residents vaccinated for COVID-19	77.5%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Eden Care Centre website