Victoria Chinatown Care Centre Quick Facts

Facility	Victoria Chinatown Care Centre	Service type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	555 Herald Street	Accreditation status	Accredited
City/postal code	Victoria/V8W1S5	Accreditation expiry date	not available
Phone number	(250) 381-4322	Contact for complaints	Administrator / Director of Care
Operator (type)	Victoria Chinatown Care Society (Not For Profit)	Phone number of complaint contact	(250) 381-4322
Opened	1982	Personal spending account	Yes
Councils	Family Council	Visitor parking (cost)	No
Co-located with a publicly subsidized assisted living residence	No
Wait time*	suppressed
Current language(s) spoken by staff	English, Cantonese, Mandarin, Tagalog
Indigenous territory	Lekwungen peoples and the Songhees and Esquimalt Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	29
Publicly funded beds (short and long-term)	31	Double occupancy	1
Total beds	31	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.09	3.02
Registered Nurse (hours per resident per day)	0.64	0.55
Licensed Practical Nurse (hours per resident per day)	0.11	0.21
Care Aide (hours per resident per day)	2.34	2.25
Allied health hours (hours per resident per day)	0.27	0.34
Food costs per resident per day (actual cost)	$10.03	$9.57
Facility per diem rate	$274.23	$316.01
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,598	From $1,417 to $3,974 with an average of $1,648

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	11	Number of substantiated licensing complaints	10

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	1	3.2	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	10	32.3	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	12	38.7	20.9	Attempted suicide	0	0.0	0.1
Expected death	2	6.5	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	High	Risk score	27
Number of inspections	3	Number of licensing infractions found	22

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	6	Medication	4
Staffing	5	Program	0
Policies & procedures	1	Records & reporting	4
Care & supervision	0	Resident Bill of Rights	1
Hygiene & communicable disease control	1	Other	n/a

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	87	83
Percent female	68.5%	63.2%
Percent 85 years or older	72.4%	52.5%
Percent younger than 65 years	3.1%	5.3%
Average length of stay (days)	suppressed	829
Percent of residents diagnosed with depression	31.7%	22.2%
Percent of residents dependent in activities of daily living	48.0%	31.7%
Percent of residents in a wheelchair	56.9%	54.1%
Percent of residents with dementia (mild to severe)	26.8%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	25.2%	27.0%
Percent of residents with physically abusive behaviour	4.1%	8.3%
Average index of social engagement	3.0	2.8
Percent of residents with low social engagement	39.8%	46.2%
Case mix index	0.54	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	2.4%	11.0%
Percent of residents receiving recreation therapy	59.3%	31.7%
Percent of residents receiving occupational therapy	17.1%	5.2%
Percent of residents receiving depression medication	64.2%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	10.5%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	35.3%	35.3%
Percent of residents taking nine or more medications	63.4%	46.2%
Percent of residents with daily physical restraints	0.8%	6.0%
Percent of residents with falls in the last 30 days	10.9%	12.3%
Percent of residents with a worsened pressure ulcer	3.5%	2.1%
Percent of residents with four or more emergency room visits	2.9%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	83.9%	84.3%
Percent of health care workers vaccinated for influenza	41.2%	35.5%
Percent of residents vaccinated for COVID-19	73.5%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Victoria Chinatown Care Centre website