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November 2024

Facility Trillium Lodge Service type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 401 Moilliet St Accreditation status Accredited
City/postal code Parksville/V9P2G9 Accreditation expiry date not available
Phone number (250) 947-8230 Contact for complaints Manager or Clinical Nurse Lead
Operator (type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 947-8230 x39069 / (250) 947-8230 x39052
Opened 1982 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 150 to 439 days, with an average of 264 days
Current language(s) spoken by staff n/a
Indigenous territory Coast Salish peoples and the  Snaʼnawʼas First Nation.

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 0 Single occupancy 51
Publicly funded beds (short and long-term) 91 Double occupancy 0
Total beds 91 Other occupancy 8

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.45
Nursing care hours (hours per resident per day) 3.00 3.07
Registered Nurse (hours per resident per day) 0.26 0.27
Licensed Practical Nurse (hours per resident per day) 0.66 0.67
Care Aide (hours per resident per day) 2.07 2.13
Allied health hours (hours per resident per day) 0.36 0.38
Food costs per resident per day (actual cost) $13.66 $15.22
Facility per diem rate n/a n/a
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,010 From $1,417 to $3,974 with an average of $2,025

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 0
Incidents
Serious adverse events 3
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 6 6.6 8.2 Other injury 0 0.0 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 3.5
Unexpected Illness 1 1.1 20.9 Attempted suicide 0 0.0 0.1
Expected death 88 96.7 23.6 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 0.9
Inspections
Risk rating Low Risk score 13
Number of inspections 2 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 1
Staffing 3 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 85 83
Percent female 75.1% 63.2%
Percent 85 years or older 55.4% 52.5%
Percent younger than 65 years 3.8% 5.3%
Average length of stay (days) 484 829
Percent of residents diagnosed with depression 21.1% 22.2%
Percent of residents dependent in activities of daily living 28.8% 31.7%
Percent of residents in a wheelchair 43.0% 54.1%
Percent of residents with dementia (mild to severe) 57.3% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 20.1% 27.0%
Percent of residents with physically abusive behaviour 0.6% 8.3%
Average index of social engagement 4.0 2.8
Percent of residents with low social engagement 16.4% 46.2%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.0%
Percent of residents receiving recreation therapy 7.7% 31.7%
Percent of residents receiving occupational therapy 22.0% 5.2%
Percent of residents receiving depression medication 47.7% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 20.0% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 34.4% 35.3%
Percent of residents taking nine or more medications 52.9% 46.2%
Percent of residents with daily physical restraints 4.3% 6.0%
Percent of residents with falls in the last 30 days 14.0% 12.3%
Percent of residents with a worsened pressure ulcer 2.0% 2.1%
Percent of residents with four or more emergency room visits 2.3% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 66.3% 84.3%
Percent of health care workers vaccinated for influenza 28.7% 35.5%
Percent of residents vaccinated for COVID-19 72.3% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility