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October 2022

Facility Trillium Lodge Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Hospital Act & Community Care & Assisted Living Act
Street address 401 Moilliet St Accreditation status Accredited
City/postal code Parksville Accreditation expiry date April 2022
Phone number (250) 947-8230 Contact for complaints Manager or Clinical Nurse Lead
Operator (Type) Vancouver Island Health (Health Authority) Phone number of complaint contact (250) 947-8230 x39069 / (250) 947-8230 x39052
Opened 1982 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 321 days, with an average of 91 days
Current language(s) spoken by staff n/a
Indigenous Territory Coast Salish peoples and the  Sna’naw’as First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 51
Publicly funded beds (short and long-term) 91 Double Occupancy 0
Total beds 91 Other Occupancy 8

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 2.99 3.00
Registered Nurse (hours per resident per day) 0.26 0.26
Licensed Practical Nurse (hours per resident per day) 0.66 0.66
Care Aide (hours per resident per day) 2.07 2.07
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) 2 $9.54 $11.70
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 3 Number substantiated licensing complaints 2
Incidents, 2021/22
Serious adverse events not applicable
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 1 1.1 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 1 1.1 9.2 Other injury 2 2.2 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 2.2 4.6
Unexpected illness 2 2.2 20.3 Attempted suicide 0 0.0 0.1
Expected death 9 9.9 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 1.1 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 69.4% 63.2%
Percent 85 years or older 51.0% 53.4%
Percent younger than 65 years 2.8% 5.8%
Average length of stay (days) 390 855
Percent of residents diagnosed with depression 21.0% 23.3%
Percent of residents dependent in activities of daily living 41.0% 32.0%
Percent of residents in a wheelchair 52.0% 52.8%
Percent of residents with dementia (mild to severe) 69.3% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 38.6% 27.9%
Percent of residents with physically abusive behaviour 4.6% 8.8%
Average index of social engagement 3.4 2.7
Percent of residents with low social engagement 30.4% 49.3%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 10.0% 30.1%
Percent of residents receiving occupational therapy 7.3% 5.7%
Percent of residents receiving depression medication 49.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 42.1% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 45.0% 34.0%
Percent of residents with daily physical restraints 14.9% 6.4%
Percent of residents with falls in the last 30 days 10.0% 12.9%
Percent of residents with a worsened pressure ulcer 2.8% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 92.0% 90.2%
Percent of health care workers vaccinated for influenza 64.5% 53.7%
Percent of residents vaccinated for COVID-19 91.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility