Rest Haven Lodge – Seniors Advocate

Facility	Rest Haven Lodge	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	2281 Mills Road	Accreditation status	Accredited
City/postal code	Sidney/V8L2C3	Accreditation expiry date	not available
Phone number	(250) 656-0717	Contact for complaints	Home Manager
Operator (Type)	Broadmead Care Society (Not For Profit)	Phone number of complaint contact	(250) 656-0717
Opened	1982	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	No
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 4 to 469 days, with an average of 212 days
Current language(s) spoken by staff	French, English
Indigenous Territory	North Saanich First Nations

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Foot care; Hairdressing; Enhanced wheelchair and walker cleaning Program enhancement; One-time clothing labeling fee; Dentist and Dental Hygiene Services on a fee-for-service basis
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	73
Publicly funded beds (short and long-term)	73	Double Occupancy	0
Total beds	73	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.31	0.31
Licensed Practical Nurse (hours per resident per day)	0.47	0.47
Care Aide (hours per resident per day)	2.22	2.22
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$8.92	$10.21
Facility per diem rate	$253.95	$267.00
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,296	From $1,338 to $3,847 with an average of $2,509

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	30	Number of substantiated licensing complaints	16

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	1	1.4	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	1.4	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	10	13.7	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	7	9.6	3.7
Unexpected Illness	14	19.2	21.0	Attempted suicide	0	0.0	0.1
Expected death	30	41.1	25.5	Other - clinical	1	1.4	0.8
Unexpected death	1	1.4	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	5
Number of Inspections	1	Number of licensing infractions found	1

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	1	Medication
Staffing	0	Program
Policies & procedures	0	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	86	83
Percent female	66.6%	63.3%
Percent 85 years or older	59.0%	52.8%
Percent younger than 65 years	2.1%	5.6%
Average length of stay (days)	613	817
Percent of residents diagnosed with depression	35.4%	22.9%
Percent of residents dependent in activities of daily living	35.4%	32.4%
Percent of residents in a wheelchair	42.0%	53.3%
Percent of residents with dementia (mild to severe)	82.6%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	29.5%	27.5%
Percent of residents with physically abusive behaviour	4.3%	8.4%
Average index of social engagement	2.7	2.7
Percent of residents with low social engagement	48.5%	48.0%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	0.0%	30.3%
Percent of residents receiving occupational therapy	0.0%	5.5%
Percent of residents receiving depression medication	49.5%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	6.7%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	31.2%	34.9%
Percent of residents taking nine or more medications	22.6%	44.6%
Percent of residents with daily physical restraints	2.6%	6.0%
Percent of residents with falls in the last 30 days	15.0%	12.8%
Percent of residents with a worsened pressure ulcer	2.3%	2.2%
Percent of residents with four or more emergency room visits	0.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	95.9%	87.5%
Percent of health care workers vaccinated for influenza	43.7%	39.1%
Percent of residents vaccinated for COVID-19	96.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Rest Haven Lodge website