Jackman Manor – Seniors Advocate

Facility	Jackman Manor	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	27477 28 Ave	Accreditation status	Not Accredited
City/postal code	Aldergrove/V4W3L9	Accreditation expiry date	not applicable
Phone number	(604) 856-4161	Contact for complaints	Executive Director
Operator (Type)	Aldergrove Lions Seniors Housing Society (Not For Profit)	Phone number of complaint contact	(604) 856-4161 x 234
Opened	1982	Personal spending account	Yes
Councils	Resident Council/Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 357 days, with an average of 72 days
Current language(s) spoken by staff	English, Tagalog, Punjabi, Hindi, Spanish, Japanese, Mandarin, Vietnamese, German, Arabic
Indigenous Territory	Coast Salish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Hair salon, foot care, pharmacy, dental hygiene, companion services
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	88
Publicly funded beds (short and long-term)	88	Double Occupancy	0
Total beds	88	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.00	3.00
Registered Nurse (hours per resident per day)	0.30	0.30
Licensed Practical Nurse (hours per resident per day)	0.61	0.61
Care Aide (hours per resident per day)	2.10	2.10
Allied health hours (hours per resident per day)	0.36	0.36
Food costs per resident per day (actual cost)	$7.76	$7.70
Facility per diem rate	$244.05	$250.13
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,931	From $1,338 to $3,847 with an average of $1,988

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	7	8.0	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	0	0.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	21	23.9	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	7
Number of Inspections	3	Number of licensing infractions found	4

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	3	Medication
Staffing	0	Program
Policies & procedures	1	Records & reporting
Care & supervision	0	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	59.2%	63.3%
Percent 85 years or older	58.7%	52.8%
Percent younger than 65 years	2.3%	5.6%
Average length of stay (days)	651	817
Percent of residents diagnosed with depression	13.8%	22.9%
Percent of residents dependent in activities of daily living	35.5%	32.4%
Percent of residents in a wheelchair	50.4%	53.3%
Percent of residents with dementia (mild to severe)	80.6%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	23.1%	27.5%
Percent of residents with physically abusive behaviour	6.5%	8.4%
Average index of social engagement	1.8	2.7
Percent of residents with low social engagement	72.1%	48.0%
Case mix index	0.53	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	61.1%	11.1%
Percent of residents receiving recreation therapy	75.5%	30.3%
Percent of residents receiving occupational therapy	0.3%	5.5%
Percent of residents receiving depression medication	32.1%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	2.5%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	56.1%	34.9%
Percent of residents taking nine or more medications	40.0%	44.6%
Percent of residents with daily physical restraints	1.0%	6.0%
Percent of residents with falls in the last 30 days	13.1%	12.8%
Percent of residents with a worsened pressure ulcer	2.4%	2.2%
Percent of residents with four or more emergency room visits	n/a	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	93.2%	87.5%
Percent of health care workers vaccinated for influenza	n/a	39.1%
Percent of residents vaccinated for COVID-19	82.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Jackman Manor website