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December 2023

Facility Pinegrove Place Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 11331 Mellis Drive Accreditation status Accredited
City/postal code Richmond/V6X1L8 Accreditation expiry date November 2026
Phone number (604) 278-1296 Contact for complaints Executive Director / Director of Care
Operator (Type) Mennonite Care Home Society of Richmond (Not For Profit) Phone number of complaint contact (604) 278-1296
Opened 1983 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Co-located with an assisted living residence No
Wait Time From 2 to 289 days, with an average of 32 days
Current language(s) spoken by staff English, Tagalog, Mandarin, Cantonese, Fukienese, Hakka (Chinese), Teo-Swa, Malaysian, German, French, Spanish, Hindi, Punjabi, Tigrinia, Amharic, Shanghainese
Indigenous Territory Coast Salish peoples and Musqueam Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2023) Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded) 0 Single Occupancy 76
Publicly funded beds (short and long-term) 76 Double Occupancy 0
Total beds 76 Other Occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2021/22 2022/23
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.54 0.54
Care Aide (hours per resident per day) 2.14 2.15
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $8.42 $10.33
Facility per diem rate $261.27 $261.27
Monthly client rate for publicly funded bed (single) From $1,237 to $3,576 with an average of $1,949 From $1,338 to $3,847 with an average of $2,220

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints 0 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.9 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 0.8 Missing or wandering person 2 2.6 0.7
Fall with injury/adverse event 10 13.2 8.6 Other injury 0 0.0 1.9
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.3 3.7
Unexpected Illness 12 15.8 21.0 Attempted suicide 0 0.0 0.1
Expected death 15 19.7 25.5 Other - clinical 1 1.3 0.8
Unexpected death 0 0.0 0.7 Other - service delivery 0 0.0 0.7
Inspections
Risk Rating Low Risk Score 4
Number of Inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2022/23) Facility B.C.
Average age of population 83 83
Percent female 55.9% 63.3%
Percent 85 years or older 52.8% 52.8%
Percent younger than 65 years 8.0% 5.6%
Average length of stay (days) 1,342 817
Percent of residents diagnosed with depression 20.4% 22.9%
Percent of residents dependent in activities of daily living 49.8% 32.4%
Percent of residents in a wheelchair 52.4% 53.3%
Percent of residents with dementia (mild to severe) 74.4% 62.9%
Percent of residents with severe cognitive impairment (includes severe dementia) 27.2% 27.5%
Percent of residents with physically abusive behaviour 15.7% 8.4%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 34.5% 48.0%
Case mix index 0.67 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23) Facility B.C.
Percent of residents receiving physical therapy 57.5% 11.1%
Percent of residents receiving recreation therapy 86.6% 30.3%
Percent of residents receiving occupational therapy 43.5% 5.5%
Percent of residents receiving depression medication 53.4% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 24.0% 27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 25.2% 34.9%
Percent of residents taking nine or more medications 50.8% 44.6%
Percent of residents with daily physical restraints 4.1% 6.0%
Percent of residents with falls in the last 30 days 13.7% 12.8%
Percent of residents with a worsened pressure ulcer 1.2% 2.2%
Percent of residents with four or more emergency room visits 2.1% 1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23) Facility B.C.
Percent of residents vaccinated for influenza 92.1% 87.5%
Percent of health care workers vaccinated for influenza 50.0% 39.1%
Percent of residents vaccinated for COVID-19 86.0% 84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility