Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement

October 2022

Facility Hilltop House Service Type Long-Term Care
Health authority Vancouver Coastal Health Regulation/Legislation Community Care & Assisted Living Act
Street address 38146 Behrner Drive Accreditation status Accredited
City/postal code Squamish Accreditation expiry date not available
Phone number (604) 892-9337 Contact for complaints Manager
Operator (Type) Vancouver Coastal Health (Health Authority) Phone number of complaint contact (604) 892-6020
Opened 1984 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 657 days, with an average of 138 days
Current language(s) spoken by staff English, French, Dutch, Russian, Portuguese, Squamish, Punjabi, Tagalog, Swahili, Japanese, Hungarian, Farsi, Spanish, German, Arabic, Danish
Indigenous Territory Coast Salish peoples and the Squamish Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 82
Publicly funded beds (short and long-term) 91 Double Occupancy 2
Total beds 91 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.04 3.04
Registered Nurse (hours per resident per day) 0.27 0.27
Licensed Practical Nurse (hours per resident per day) 0.61 0.61
Care Aide (hours per resident per day) 2.15 2.15
Allied health hours (hours per resident per day) 0.32 0.32
Food costs per resident per day (actual cost) 2 $8.86 $8.69
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Per 100 beds Total
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence n/a n/a 0.8 Medication error with adverse event n/a n/a 0.3
Abuse / neglect n/a n/a 1.3 Missing or wandering person n/a n/a 1.0
Fall with injury / Adverse event n/a n/a 9.2 Other injury n/a n/a 2.0
Food or other poisoning n/a n/a 0.1 Aggressive behaviour n/a n/a 4.6
Unexpected illness n/a n/a 20.3 Attempted suicide n/a n/a 0.1
Expected death n/a n/a 26.8 Other - clinical n/a n/a 0.8
Unexpected death n/a n/a 0.8 Other - service delivery n/a n/a 1.4
Risk Rating Medium Risk Score 20
Number of Inspections 2 Number of licensing infractions found 15
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 1
Staffing 2 Program 0
Policies & procedures 1 Records & reporting 3
Care & supervision 7 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 82 83
Percent female 62.7% 63.2%
Percent 85 years or older 44.7% 53.4%
Percent younger than 65 years 6.5% 5.8%
Average length of stay (days) 985 855
Percent of residents diagnosed with depression 42.9% 23.3%
Percent of residents dependent in activities of daily living 46.9% 32.0%
Percent of residents in a wheelchair 55.1% 52.8%
Percent of residents with dementia (mild to severe) 75.5% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 36.7% 27.9%
Percent of residents with physically abusive behaviour 4.1% 8.8%
Average index of social engagement 1.8 2.7
Percent of residents with low social engagement 63.3% 49.3%
Case mix index 0.59 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 0.0% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 59.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 43.8% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 51.2% 34.0%
Percent of residents with daily physical restraints 9.5% 6.4%
Percent of residents with falls in the last 30 days 7.0% 12.9%
Percent of residents with a worsened pressure ulcer 0.0% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 97.7% 90.2%
Percent of health care workers vaccinated for influenza 46.8% 53.7%
Percent of residents vaccinated for COVID-19 94.2% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility