Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

October 2022

Facility Terraceview Lodge Service Type Long-Term Care
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 4707 Kerby Avenue Accreditation status Accredited
City/postal code Terrace Accreditation expiry date June 2022
Phone number (250) 631-4209 Contact for complaints Site Coordinator / Resident Care Coordinator
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 631-4180 / (250) 631-4188
Opened 1984 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 9 to 1754 days, with an average of 339 days
Current language(s) spoken by staff English, Polish, Filipino, German, Vietnamese, Portuguese, French
Indigenous Territory Tsimshian peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 90
Publicly funded beds (short and long-term) 99 Double Occupancy 0
Total beds 99 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.37 3.39
Nursing care hours (hours per resident per day) 3.15 3.15
Registered Nurse (hours per resident per day) 0.27 0.28
Licensed Practical Nurse (hours per resident per day) 0.53 0.53
Care Aide (hours per resident per day) 2.35 2.35
Allied health hours (hours per resident per day) 0.22 0.23
Food costs per resident per day (actual cost) 2 $14.88 $15.05
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 3 3.0 0.8 Medication error with adverse event 3 3.0 0.3
Abuse / neglect 2 2.0 1.3 Missing or wandering person 4 4.0 1.0
Fall with injury / Adverse event 11 11.1 9.2 Other injury 1 1.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 18 18.2 4.6
Unexpected illness 12 12.1 20.3 Attempted suicide 0 0.0 0.1
Expected death 25 25.3 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 8
Number of Inspections 5 Number of licensing infractions found 3
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings n/a Medication n/a
Staffing n/a Program n/a
Policies & procedures 2 Records & reporting 1
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 80 83
Percent female 52.3% 63.2%
Percent 85 years or older 41.3% 53.4%
Percent younger than 65 years 11.2% 5.8%
Average length of stay (days) 615 855
Percent of residents diagnosed with depression 11.8% 23.3%
Percent of residents dependent in activities of daily living 31.0% 32.0%
Percent of residents in a wheelchair 57.5% 52.8%
Percent of residents with dementia (mild to severe) 69.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 40.4% 27.9%
Percent of residents with physically abusive behaviour 16.0% 8.8%
Average index of social engagement 2.5 2.7
Percent of residents with low social engagement 51.9% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.0% 10.9%
Percent of residents receiving recreation therapy 19.2% 30.1%
Percent of residents receiving occupational therapy 6.6% 5.7%
Percent of residents receiving depression medication 49.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 31.3% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 34.7% 34.0%
Percent of residents with daily physical restraints 20.8% 6.4%
Percent of residents with falls in the last 30 days 15.9% 12.9%
Percent of residents with a worsened pressure ulcer 1.3% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 97.0% 90.2%
Percent of health care workers vaccinated for influenza 57.1% 53.7%
Percent of residents vaccinated for COVID-19 91.1% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility