Glenwarren Lodge Quick Facts
| Facility | Glenwarren Lodge | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 1230 Balmoral Rd | Accreditation status | Accredited by CARF |
| City/postal code | Victoria | Accreditation expiry date | May 2023 |
| Phone number | (250) 383-2323 | Contact for complaints | Director of Care |
| Operator (Type) | Revera Long Term Care Inc. (For Profit) | Phone number of complaint contact | (250) 383-2323 x225 |
| Opened | 1967 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 6 to 178 days, with an average of 61 days |
| Current language(s) spoken by staff | English, French, Afrikaans, Punjabi, Burmese, Tagalog, Polish, Portuguese, Spanish | ||
| Indigenous Territory | Lekwungen peoples and the Songhees and Esquimalt Nations | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 7 | Single Occupancy | 46 |
| Publicly funded beds (short and long-term) | 101 | Double Occupancy | 31 |
| Total beds | 108 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.99 | 2.98 |
| Registered Nurse (hours per resident per day) | 0.18 | 0.18 |
| Licensed Practical Nurse (hours per resident per day) | 0.43 | 0.43 |
| Care Aide (hours per resident per day) | 2.38 | 2.36 |
| Allied health hours (hours per resident per day) | 0.37 | 0.38 |
| Food costs per resident per day (actual cost) 2 | $11.38 | $9.00 |
| Facility per diem rate2 | $253.79 | $261.29 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 2 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | |||
| Serious adverse events | 6 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | n/a | Number of licensing infractions found | n/a |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | n/a | Nutrition & food services | n/a |
| Physical facility, equipment & furnishings | n/a | Medication | n/a |
| Staffing | n/a | Program | n/a |
| Policies & procedures | n/a | Records & reporting | n/a |
| Care & supervision | n/a | Resident Bill of Rights | n/a |
| Hygiene & communicable disease control | n/a | Other | n/a |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 86 | 83 |
| Percent female | 83.5% | 63.2% |
| Percent 85 years or older | 60.9% | 53.4% |
| Percent younger than 65 years | 2.8% | 5.8% |
| Average length of stay (days) | 700 | 855 |
| Percent of residents diagnosed with depression | 18.9% | 23.3% |
| Percent of residents dependent in activities of daily living | 32.7% | 32.0% |
| Percent of residents in a wheelchair | 53.9% | 52.8% |
| Percent of residents with dementia (mild to severe) | 69.1% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 25.7% | 27.9% |
| Percent of residents with physically abusive behaviour | 10.5% | 8.8% |
| Average index of social engagement | 3.0 | 2.7 |
| Percent of residents with low social engagement | 39.9% | 49.3% |
| Case mix index | 0.59 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 1.1% | 10.9% |
| Percent of residents receiving recreation therapy | 0.0% | 30.1% |
| Percent of residents receiving occupational therapy | 0.0% | 5.7% |
| Percent of residents receiving depression medication | 47.4% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 21.3% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 23.0% | 34.0% |
| Percent of residents with daily physical restraints | 1.8% | 6.4% |
| Percent of residents with falls in the last 30 days | 16.0% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 5.4% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 86.8% | 90.2% |
| Percent of health care workers vaccinated for influenza | n/a | 53.7% |
| Percent of residents vaccinated for COVID-19 | 93.4% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility