Glenwarren Lodge Quick Facts
| Facility | Glenwarren Lodge | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Island Health | Regulation/Legislation | Hospital Act |
| Street address | 1230 Balmoral Rd | Accreditation status | Accredited by CARF |
| City/postal code | Victoria/V8T1B3 | Accreditation expiry date | June 2024 |
| Phone number | (250) 383-2323 | Contact for complaints | Director of Care |
| Operator (Type) | AgeCare (For Profit) | Phone number of complaint contact | (250) 383-2323 x225 |
| Opened | 1967 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
| Wait Time | From 3 to 429 days, with an average of 115 days | ||
| Current language(s) spoken by staff | English, French, Afrikaans, Punjabi, Burmese, Tagalog, Polish, Portuguese, Spanish | ||
| Indigenous Territory | Lekwungen peoples and the Songhees and Esquimalt Nations | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 7 | Single Occupancy | 48 |
| Publicly funded beds (short and long-term) | 101 | Double Occupancy | 30 |
| Total beds | 108 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.36 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.98 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.18 | 0.21 |
| Licensed Practical Nurse (hours per resident per day) | 0.43 | 0.45 |
| Care Aide (hours per resident per day) | 2.36 | 2.34 |
| Allied health hours (hours per resident per day) | 0.38 | 0.36 |
| Food costs per resident per day (actual cost) | $9.00 | $8.89 |
| Facility per diem rate | $261.29 | $274.11 |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $2,107 | From $1,338 to $3,847 with an average of $2,255 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 1 | Number of substantiated licensing complaints | 0 |
| Incidents | |||
| Serious adverse events | 0 | ||
| Inspections | |||
|---|---|---|---|
| Risk Rating | n/a | Risk Score | n/a |
| Number of Inspections | 1 | Number of licensing infractions found | 0 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 0 |
| Care & supervision | 0 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 85 | 83 |
| Percent female | 83.0% | 63.3% |
| Percent 85 years or older | 61.4% | 52.8% |
| Percent younger than 65 years | 4.1% | 5.6% |
| Average length of stay (days) | 729 | 817 |
| Percent of residents diagnosed with depression | 13.5% | 22.9% |
| Percent of residents dependent in activities of daily living | 30.8% | 32.4% |
| Percent of residents in a wheelchair | 45.9% | 53.3% |
| Percent of residents with dementia (mild to severe) | 66.9% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 24.2% | 27.5% |
| Percent of residents with physically abusive behaviour | 8.2% | 8.4% |
| Average index of social engagement | 2.9 | 2.7 |
| Percent of residents with low social engagement | 44.1% | 48.0% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.5% | 11.1% |
| Percent of residents receiving recreation therapy | 0.0% | 30.3% |
| Percent of residents receiving occupational therapy | 0.0% | 5.5% |
| Percent of residents receiving depression medication | 47.3% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 26.3% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 29.8% | 34.9% |
| Percent of residents taking nine or more medications | 26.6% | 44.6% |
| Percent of residents with daily physical restraints | 3.1% | 6.0% |
| Percent of residents with falls in the last 30 days | 14.4% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 1.9% | 2.2% |
| Percent of residents with four or more emergency room visits | 0.0% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 87.5% |
| Percent of health care workers vaccinated for influenza | n/a | 39.1% |
| Percent of residents vaccinated for COVID-19 | 87.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility