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November 2024

Facility Lake Country Lodge Service type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 100-10163 Konschuh Rd Accreditation status Accredited
City/postal code Lake Country/V4V2M2 Accreditation expiry date not available
Phone number (250) 766-3007 Contact for complaints Executive Director
Operator (type) Sienna-Baltic (Lake Country) (For Profit) Phone number of complaint contact 250-574-4440
Opened 1987 Personal spending account Yes
Councils Separate Resident and Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 8 to 399 days, with an average of 165 days
Current language(s) spoken by staff English, German, Russian, Punjabi, French
Indigenous territory Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 4 Single occupancy 45
Publicly funded beds (short and long-term) 45 Double occupancy 2
Total beds 49 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.34 0.34
Licensed Practical Nurse (hours per resident per day) 0.61 0.61
Care Aide (hours per resident per day) 2.05 2.05
Allied health hours (hours per resident per day) 0.36 0.36
Food costs per resident per day (actual cost) $19.61 $9.92
Facility per diem rate $236.79 $241.42
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,081 From $1,417 to $3,974 with an average of $2,216

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 1 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 2 4.1 0.9 Missing or wandering person 2 4.1 1.1
Fall with injury/adverse event 4 8.2 8.2 Other injury 3 6.1 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 10.2 3.5
Unexpected Illness 23 46.9 20.9 Attempted suicide 0 0.0 0.1
Expected death 17 34.7 23.6 Other - clinical 3 6.1 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 1 2.0 0.9
Inspections
Risk rating Low Risk score 3
Number of inspections 1 Number of licensing infractions found 0
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 0
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 87 83
Percent female 59.4% 63.2%
Percent 85 years or older 69.1% 52.5%
Percent younger than 65 years 3.7% 5.3%
Average length of stay (days) 692 829
Percent of residents diagnosed with depression 30.2% 22.2%
Percent of residents dependent in activities of daily living 31.7% 31.7%
Percent of residents in a wheelchair 68.3% 54.1%
Percent of residents with dementia (mild to severe) 59.9% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 11.4% 27.0%
Percent of residents with physically abusive behaviour 4.5% 8.3%
Average index of social engagement 3.7 2.8
Percent of residents with low social engagement 27.7% 46.2%
Case mix index 0.58 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.0%
Percent of residents receiving recreation therapy 0.0% 31.7%
Percent of residents receiving occupational therapy 10.4% 5.2%
Percent of residents receiving depression medication 43.1% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 14.5% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 17.5% 35.3%
Percent of residents taking nine or more medications 62.4% 46.2%
Percent of residents with daily physical restraints 0.0% 6.0%
Percent of residents with falls in the last 30 days 8.1% 12.3%
Percent of residents with a worsened pressure ulcer 0.7% 2.1%
Percent of residents with four or more emergency room visits 0.0% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 95.9% 84.3%
Percent of health care workers vaccinated for influenza n/a 35.5%
Percent of residents vaccinated for COVID-19 65.2% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility