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October 2022

Facility Bulkley Lodge Service Type Long-Term Care
Health authority Northern Health Regulation/Legislation Community Care & Assisted Living Act
Street address 3668 11th Avenue Accreditation status Accredited
City/postal code Smithers Accreditation expiry date June 2022
Phone number (250) 847-4443 Contact for complaints Clinical Practise Lead / Residential Care Manager
Operator (Type) Northern Health (Health Authority) Phone number of complaint contact (250) 876-4543 / (250) 876-4548
Opened 1978 Personal spending account No
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 34 to 815 days, with an average of 313 days
Current language(s) spoken by staff English, Dutch, Polish
Indigenous Territory Wet'suwet'en Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 46
Publicly funded beds (short and long-term) 53 Double Occupancy 3
Total beds 53 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services n/a Housekeeping services n/a
Non-regulated services (care aides) n/a Plant/building maintenance n/a
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.45 3.45
Nursing care hours (hours per resident per day) 3.12 3.12
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.97 0.97
Care Aide (hours per resident per day) 1.92 1.92
Allied health hours (hours per resident per day) 0.33 0.33
Food costs per resident per day (actual cost) 2 $11.96 $11.42
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 1 1.9 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 3 5.7 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 5.7 4.6
Unexpected illness 0 0.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 11 20.8 26.8 Other - clinical 0 0.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 5 9.4 1.4
Inspections
Risk Rating Low Risk Score 9
Number of Inspections 3 Number of licensing infractions found 4
Licensing Infractions
Licensing n/a Nutrition & food services n/a
Physical facility, equipment & furnishings 1 Medication n/a
Staffing 1 Program n/a
Policies & procedures n/a Records & reporting 2
Care & supervision n/a Resident Bill of Rights n/a
Hygiene & communicable disease control n/a Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 80 83
Percent female 53.2% 63.2%
Percent 85 years or older 36.2% 53.4%
Percent younger than 65 years 6.4% 5.8%
Average length of stay (days) 1,088 855
Percent of residents diagnosed with depression 10.6% 23.3%
Percent of residents dependent in activities of daily living 25.5% 32.0%
Percent of residents in a wheelchair 50.3% 52.8%
Percent of residents with dementia (mild to severe) 55.3% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.3% 27.9%
Percent of residents with physically abusive behaviour 9.9% 8.8%
Average index of social engagement 2.3 2.7
Percent of residents with low social engagement 57.1% 49.3%
Case mix index 0.54 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 1.2% 10.9%
Percent of residents receiving recreation therapy 24.8% 30.1%
Percent of residents receiving occupational therapy 11.8% 5.7%
Percent of residents receiving depression medication 44.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 55.7% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 60.0% 34.0%
Percent of residents with daily physical restraints 30.7% 6.4%
Percent of residents with falls in the last 30 days 12.7% 12.9%
Percent of residents with a worsened pressure ulcer 3.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 93.4% 90.2%
Percent of health care workers vaccinated for influenza 38.6% 53.7%
Percent of residents vaccinated for COVID-19 90.6% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility