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November 2024

Facility Village at Smith Creek Service type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Unknown
City/postal code West Kelowna/V4T3C7 Accreditation expiry date not available
Phone number (250) 768-0488 Contact for complaints Administrator
Operator (type) Baptist Housing Society (Not For Profit) Phone number of complaint contact (250) 768-0488 x5
Opened 1992 Personal spending account Yes
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence Yes (The Village at Smith Creek)
Wait time* From 6 to 707 days, with an average of 192 days
Current language(s) spoken by staff English, French, Spanish, German
Indigenous territory Westbank First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 1 Single occupancy 121
Publicly funded beds (short and long-term) 138 Double occupancy 9
Total beds 139 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.13 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $11.91 $10.82
Facility per diem rate $256.97 $261.60
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,108 From $1,417 to $3,974 with an average of $1,994

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 1
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 1.4 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 0 0.0 0.9 Missing or wandering person 11 7.9 1.1
Fall with injury/adverse event 12 8.6 8.2 Other injury 4 2.9 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 5 3.6 3.5
Unexpected Illness 33 23.7 20.9 Attempted suicide 0 0.0 0.1
Expected death 35 25.2 23.6 Other - clinical 1 0.7 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 2 1.4 0.9
Inspections
Risk rating n/a Risk score n/a
Number of inspections 1 Number of licensing infractions found 2
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 0 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 83 83
Percent female 69.1% 63.2%
Percent 85 years or older 52.7% 52.5%
Percent younger than 65 years 5.0% 5.3%
Average length of stay (days) 883 829
Percent of residents diagnosed with depression 26.7% 22.2%
Percent of residents dependent in activities of daily living 11.1% 31.7%
Percent of residents in a wheelchair 42.7% 54.1%
Percent of residents with dementia (mild to severe) 76.1% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 23.9% 27.0%
Percent of residents with physically abusive behaviour 6.9% 8.3%
Average index of social engagement 2.4 2.8
Percent of residents with low social engagement 58.8% 46.2%
Case mix index 0.55 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 0.0% 11.0%
Percent of residents receiving recreation therapy 31.3% 31.7%
Percent of residents receiving occupational therapy 4.8% 5.2%
Percent of residents receiving depression medication 58.4% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 43.3% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 47.1% 35.3%
Percent of residents taking nine or more medications 47.3% 46.2%
Percent of residents with daily physical restraints 1.5% 6.0%
Percent of residents with falls in the last 30 days 12.9% 12.3%
Percent of residents with a worsened pressure ulcer 1.2% 2.1%
Percent of residents with four or more emergency room visits 0.6% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 97.2% 84.3%
Percent of health care workers vaccinated for influenza n/a 35.5%
Percent of residents vaccinated for COVID-19 73.2% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility