Village at Smith Creek Quick Facts

Facility	Village at Smith Creek	Service type	Long-Term Care
Health authority	Interior Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	2425 Orlin Road	Accreditation status	Unknown
City/postal code	West Kelowna/V4T3C7	Accreditation expiry date	not available
Phone number	(250) 768-0488	Contact for complaints	Administrator
Operator (type)	Baptist Housing Society (Not For Profit)	Phone number of complaint contact	(250) 768-0488 x5
Opened	1992	Personal spending account	Yes
Councils	Combined Resident & Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	Yes (The Village at Smith Creek)
Wait time*	From 6 to 707 days, with an average of 192 days
Current language(s) spoken by staff	English, French, Spanish, German
Indigenous territory	Westbank First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	1	Single occupancy	121
Publicly funded beds (short and long-term)	138	Double occupancy	9
Total beds	139	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.36	3.36
Nursing care hours (hours per resident per day)	3.01	3.01
Registered Nurse (hours per resident per day)	0.32	0.32
Licensed Practical Nurse (hours per resident per day)	0.56	0.56
Care Aide (hours per resident per day)	2.13	2.13
Allied health hours (hours per resident per day)	0.35	0.35
Food costs per resident per day (actual cost)	$11.91	$10.82
Facility per diem rate	$256.97	$261.60
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $2,108	From $1,417 to $3,974 with an average of $1,994

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	2	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	1.4	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	11	7.9	1.1
Fall with injury/adverse event	12	8.6	8.2	Other injury	4	2.9	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	5	3.6	3.5
Unexpected Illness	33	23.7	20.9	Attempted suicide	0	0.0	0.1
Expected death	35	25.2	23.6	Other - clinical	1	0.7	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	2	1.4	0.9

Inspections
Risk rating	n/a	Risk score	n/a
Number of inspections	1	Number of licensing infractions found	2

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	1
Care & supervision	1	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	83	83
Percent female	69.1%	63.2%
Percent 85 years or older	52.7%	52.5%
Percent younger than 65 years	5.0%	5.3%
Average length of stay (days)	883	829
Percent of residents diagnosed with depression	26.7%	22.2%
Percent of residents dependent in activities of daily living	11.1%	31.7%
Percent of residents in a wheelchair	42.7%	54.1%
Percent of residents with dementia (mild to severe)	76.1%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	23.9%	27.0%
Percent of residents with physically abusive behaviour	6.9%	8.3%
Average index of social engagement	2.4	2.8
Percent of residents with low social engagement	58.8%	46.2%
Case mix index	0.55	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.0%
Percent of residents receiving recreation therapy	31.3%	31.7%
Percent of residents receiving occupational therapy	4.8%	5.2%
Percent of residents receiving depression medication	58.4%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	43.3%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	47.1%	35.3%
Percent of residents taking nine or more medications	47.3%	46.2%
Percent of residents with daily physical restraints	1.5%	6.0%
Percent of residents with falls in the last 30 days	12.9%	12.3%
Percent of residents with a worsened pressure ulcer	1.2%	2.1%
Percent of residents with four or more emergency room visits	0.6%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	97.2%	84.3%
Percent of health care workers vaccinated for influenza	n/a	35.5%
Percent of residents vaccinated for COVID-19	73.2%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Village at Smith Creek website