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October 2022

Facility Village at Smith Creek Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 2425 Orlin Road Accreditation status Unknown
City/postal code West Kelowna Accreditation expiry date not available
Phone number (250) 768-0488 Contact for complaints Administrator
Operator (Type) Baptist Housing (Not For Profit) Phone number of complaint contact (250) 768-0488 x5
Opened 1992 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 6 to 604 days, with an average of 143 days
Current language(s) spoken by staff English, French, Spanish, German
Indigenous Territory Westbank First Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 1 Single Occupancy 121
Publicly funded beds (short and long-term) 138 Double Occupancy 9
Total beds 139 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.35 3.35
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.12 2.12
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $9.57 $9.43
Facility per diem rate2 $242.32 $242.32

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 4 2.9 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 11 7.9 1.0
Fall with injury / Adverse event 27 19.4 9.2 Other injury 29 20.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 14 10.1 4.6
Unexpected illness 40 28.8 20.3 Attempted suicide 0 0.0 0.1
Expected death 54 38.8 26.8 Other - clinical 5 3.6 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 6 4.3 1.4
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 1 Number of licensing infractions found 3
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 67.3% 63.2%
Percent 85 years or older 56.9% 53.4%
Percent younger than 65 years 2.1% 5.8%
Average length of stay (days) 1,089 855
Percent of residents diagnosed with depression 25.2% 23.3%
Percent of residents dependent in activities of daily living 25.8% 32.0%
Percent of residents in a wheelchair 46.7% 52.8%
Percent of residents with dementia (mild to severe) 74.0% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.0% 27.9%
Percent of residents with physically abusive behaviour 5.0% 8.8%
Average index of social engagement 2.7 2.7
Percent of residents with low social engagement 51.6% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.2% 10.9%
Percent of residents receiving recreation therapy 51.8% 30.1%
Percent of residents receiving occupational therapy 3.0% 5.7%
Percent of residents receiving depression medication 59.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 38.2% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.9% 34.0%
Percent of residents with daily physical restraints 0.6% 6.4%
Percent of residents with falls in the last 30 days 20.0% 12.9%
Percent of residents with a worsened pressure ulcer 2.1% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 80.1% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 88.7% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility