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October 2022

Facility Haven Hill Retirement Centre Service Type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 415 Haven Hill Road Accreditation status Unknown
City/postal code Penticton Accreditation expiry date not available
Phone number (250) 492-2600 Contact for complaints General Manager
Operator (Type) A.C.M.C.J. Holdings Ltd (For Profit) Phone number of complaint contact (250) 492-2600
Opened 1992 Personal spending account Yes
Councils Resident Council, Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 190 days, with an average of 67 days
Current language(s) spoken by staff English, Punjabi
Indigenous Territory Penticton Indian Band, a member of the Okanagan Nation

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included n/a
Internet monthly service included Yes

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 4 Single Occupancy 152
Publicly funded beds (short and long-term) 148 Double Occupancy 0
Total beds 152 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services No
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.35 3.35
Nursing care hours (hours per resident per day) 3.00 3.00
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.12 2.12
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) 2 $8.16 $7.65
Facility per diem rate2 $219.06 $219.44

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 0 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 5 3.3 1.3 Missing or wandering person 2 1.3 1.0
Fall with injury / Adverse event 26 17.1 9.2 Other injury 6 3.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 2 1.3 4.6
Unexpected illness 39 25.7 20.3 Attempted suicide 0 0.0 0.1
Expected death 27 17.8 26.8 Other - clinical 2 1.3 0.8
Unexpected death 2 1.3 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 1 Number of licensing infractions found 6
Licensing Infractions
Licensing 1 Nutrition & food services 1
Physical facility, equipment & furnishings 0 Medication 0
Staffing 1 Program 0
Policies & procedures 2 Records & reporting 0
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 65.4% 63.2%
Percent 85 years or older 55.4% 53.4%
Percent younger than 65 years 3.6% 5.8%
Average length of stay (days) 702 855
Percent of residents diagnosed with depression 19.8% 23.3%
Percent of residents dependent in activities of daily living 23.8% 32.0%
Percent of residents in a wheelchair 45.7% 52.8%
Percent of residents with dementia (mild to severe) 65.8% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 32.6% 27.9%
Percent of residents with physically abusive behaviour 8.4% 8.8%
Average index of social engagement 3.2 2.7
Percent of residents with low social engagement 33.1% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 54.3% 10.9%
Percent of residents receiving recreation therapy 64.2% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 37.5% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 19.5% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 43.7% 34.0%
Percent of residents with daily physical restraints 11.9% 6.4%
Percent of residents with falls in the last 30 days 12.4% 12.9%
Percent of residents with a worsened pressure ulcer 1.2% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 94.8% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 89.3% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility