Haven Hill Retirement Centre Quick Facts
| Facility | Haven Hill Retirement Centre | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Interior Health | Regulation/Legislation | Community Care & Assisted Living Act |
| Street address | 415 Haven Hill Road | Accreditation status | Unknown |
| City/postal code | Penticton | Accreditation expiry date | not available |
| Phone number | (250) 492-2600 | Contact for complaints | General Manager |
| Operator (Type) | A.C.M.C.J. Holdings Ltd (For Profit) | Phone number of complaint contact | (250) 492-2600 |
| Opened | 1992 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 1 to 190 days, with an average of 67 days |
| Current language(s) spoken by staff | English, Punjabi | ||
| Indigenous Territory | Penticton Indian Band, a member of the Okanagan Nation | ||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | n/a | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 4 | Single Occupancy | 152 |
| Publicly funded beds (short and long-term) | 148 | Double Occupancy | 0 |
| Total beds | 152 | Other Occupancy | 0 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | No |
| Non-regulated services (care aides) | No | Plant/building maintenance | No |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.35 | 3.35 |
| Nursing care hours (hours per resident per day) | 3.00 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.32 | 0.32 |
| Licensed Practical Nurse (hours per resident per day) | 0.56 | 0.56 |
| Care Aide (hours per resident per day) | 2.12 | 2.12 |
| Allied health hours (hours per resident per day) | 0.35 | 0.35 |
| Food costs per resident per day (actual cost) 2 | $8.16 | $7.65 |
| Facility per diem rate2 | $219.06 | $219.44 |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 0 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 1 | 0.7 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 5 | 3.3 | 1.3 | Missing or wandering person | 2 | 1.3 | 1.0 |
| Fall with injury / Adverse event | 26 | 17.1 | 9.2 | Other injury | 6 | 3.9 | 2.0 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 2 | 1.3 | 4.6 |
| Unexpected illness | 39 | 25.7 | 20.3 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 27 | 17.8 | 26.8 | Other - clinical | 2 | 1.3 | 0.8 |
| Unexpected death | 2 | 1.3 | 0.8 | Other - service delivery | 0 | 0.0 | 1.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Medium | Risk Score | 16 |
| Number of Inspections | 1 | Number of licensing infractions found | 6 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 1 | Nutrition & food services | 1 |
| Physical facility, equipment & furnishings | 0 | Medication | 0 |
| Staffing | 1 | Program | 0 |
| Policies & procedures | 2 | Records & reporting | 0 |
| Care & supervision | 1 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 84 | 83 |
| Percent female | 65.4% | 63.2% |
| Percent 85 years or older | 55.4% | 53.4% |
| Percent younger than 65 years | 3.6% | 5.8% |
| Average length of stay (days) | 702 | 855 |
| Percent of residents diagnosed with depression | 19.8% | 23.3% |
| Percent of residents dependent in activities of daily living | 23.8% | 32.0% |
| Percent of residents in a wheelchair | 45.7% | 52.8% |
| Percent of residents with dementia (mild to severe) | 65.8% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 32.6% | 27.9% |
| Percent of residents with physically abusive behaviour | 8.4% | 8.8% |
| Average index of social engagement | 3.2 | 2.7 |
| Percent of residents with low social engagement | 33.1% | 49.3% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 54.3% | 10.9% |
| Percent of residents receiving recreation therapy | 64.2% | 30.1% |
| Percent of residents receiving occupational therapy | 0.0% | 5.7% |
| Percent of residents receiving depression medication | 37.5% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 19.5% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 43.7% | 34.0% |
| Percent of residents with daily physical restraints | 11.9% | 6.4% |
| Percent of residents with falls in the last 30 days | 12.4% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 1.2% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 94.8% | 90.2% |
| Percent of health care workers vaccinated for influenza | n/a | 53.7% |
| Percent of residents vaccinated for COVID-19 | 89.3% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility