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November 2024

Facility Haven Hill Retirement Centre Service type Long-Term Care
Health authority Interior Health Regulation/Legislation Community Care & Assisted Living Act
Street address 415 Haven Hill Road Accreditation status Accredited (CARF Canada)
City/postal code Penticton/V2A4E9 Accreditation expiry date February 28, 2026
Phone number (250) 492-2600 Contact for complaints General Manager
Operator (type) A.C.M.C.J. Holdings Ltd (For Profit) Phone number of complaint contact (250) 492-2600
Opened 1992 Personal spending account Yes
Councils Combined Resident & Family Council Visitor parking (cost) Yes (no fee)
Co-located with a publicly subsidized assisted living residence No
Wait time* From 6 to 915 days, with an average of 190 days
Current language(s) spoken by staff English, Punjabi, French
Indigenous territory Penticton Indian Band, a member of the Okanagan Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

* Definition changed, please refer to Glossary of Terms at https://www.seniorsadvocatebc.ca/long-term-care-directory/glossary-of-terms/
Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included Yes

Source: Facility

Beds (as of March 31, 2024) Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded) 4 Single occupancy 152
Publicly funded beds (short and long-term) 148 Double occupancy 0
Total beds 152 Other occupancy 0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services Yes Housekeeping services Yes
Non-regulated services (care aides) Yes Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2022/23 2023/24
Total direct care hours (hours per resident per day) 3.36 3.36
Nursing care hours (hours per resident per day) 3.01 3.01
Registered Nurse (hours per resident per day) 0.32 0.32
Licensed Practical Nurse (hours per resident per day) 0.56 0.56
Care Aide (hours per resident per day) 2.13 2.13
Allied health hours (hours per resident per day) 0.35 0.35
Food costs per resident per day (actual cost) $9.56 $8.94
Facility per diem rate $230.59 $254.51
Monthly client rate for a publicly subsidized bed (single) From $1,338 to $3,847 with an average of $2,324 From $1,417 to $3,974 with an average of $2,231

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints 2 Number of substantiated licensing complaints 0
Incidents Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.7 0.5 Medication error with adverse event 0 0.0 0.2
Abuse / neglect 3 2.0 0.9 Missing or wandering person 0 0.0 1.1
Fall with injury/adverse event 11 7.2 8.2 Other injury 3 2.0 2.3
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 0.7 3.5
Unexpected Illness 35 23.0 20.9 Attempted suicide 0 0.0 0.1
Expected death 37 24.3 23.6 Other - clinical 0 0.0 0.8
Unexpected death 8 5.3 0.8 Other - service delivery 2 1.3 0.9
Inspections
Risk rating Low Risk score 11
Number of inspections 2 Number of licensing infractions found 5
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 0 Medication 0
Staffing 0 Program 0
Policies & procedures 1 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 0 Other 0

Source: Health Authority

Resident Profile (2023/24) Facility B.C.
Average age of population 85 83
Percent female 70.8% 63.2%
Percent 85 years or older 60.2% 52.5%
Percent younger than 65 years 5.2% 5.3%
Average length of stay (days) 668 829
Percent of residents diagnosed with depression 15.7% 22.2%
Percent of residents dependent in activities of daily living 24.2% 31.7%
Percent of residents in a wheelchair 55.2% 54.1%
Percent of residents with dementia (mild to severe) 78.5% 62.1%
Percent of residents with severe cognitive impairment (includes severe dementia) 31.7% 27.0%
Percent of residents with physically abusive behaviour 7.7% 8.3%
Average index of social engagement 3.1 2.8
Percent of residents with low social engagement 41.8% 46.2%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24) Facility B.C.
Percent of residents receiving physical therapy 70.7% 11.0%
Percent of residents receiving recreation therapy 41.3% 31.7%
Percent of residents receiving occupational therapy 0.0% 5.2%
Percent of residents receiving depression medication 42.5% 51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 10.4% 27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 47.4% 35.3%
Percent of residents taking nine or more medications 37.3% 46.2%
Percent of residents with daily physical restraints 7.8% 6.0%
Percent of residents with falls in the last 30 days 22.0% 12.3%
Percent of residents with a worsened pressure ulcer 0.8% 2.1%
Percent of residents with four or more emergency room visits 0.5% 1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24) Facility B.C.
Percent of residents vaccinated for influenza 77.0% 84.3%
Percent of health care workers vaccinated for influenza 56.9% 35.5%
Percent of residents vaccinated for COVID-19 72.0% 75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility