Windermere Care Centre – Seniors Advocate

Facility	Windermere Care Centre	Service Type	Long-Term Care
Health authority	Vancouver Coastal Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	900 West 12th Avenue	Accreditation status	Not Accredited
City/postal code	Vancouver/V5Z1N3	Accreditation expiry date	not applicable
Phone number	(604) 736-8676	Contact for complaints	Senior Manager
Operator (Type)	VCHA (Health Authority)	Phone number of complaint contact	(604) 737-5474
Opened	1992	Personal spending account	Yes
Councils	Resident & Family Council (combined)	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 3 to 500 days, with an average of 44 days
Current language(s) spoken by staff	Romanian, German, Arabic, Japanese, Italian, Polish, Ukrainian, Greek, English, Cantonese, Mandarin, Fijian, Hindi, Spanish, Amharic, Vietnamese, Tagalog, Indonesian, Dutch, Tongan, French, Farsi, Korean, Malay, Portuguese, Punjabi, Russian
Indigenous Territory	Musqueam, Tsleil-Waututh and Squamish peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	165
Publicly funded beds (short and long-term)	209	Double Occupancy	22
Total beds	209	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Facility Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.20	3.36
Nursing care hours (hours per resident per day)	2.84	3.05
Registered Nurse (hours per resident per day)	0.23	0.26
Licensed Practical Nurse (hours per resident per day)	0.47	0.57
Care Aide (hours per resident per day)	2.13	2.21
Allied health hours (hours per resident per day)	0.36	0.32
Food costs per resident per day (actual cost)	$6.86	n/a
Facility per diem rate	$240.58	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,035	From $1,338 to $3,847 with an average of $2,086

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	2	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	0.5	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	24	11.5	8.6	Other injury	5	2.4	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	52	24.9	21.0	Attempted suicide	0	0.0	0.1
Expected death	60	28.7	25.5	Other - clinical	1	0.5	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	3
Number of Inspections	5	Number of licensing infractions found	2

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	0	Program
Policies & procedures	1	Records & reporting
Care & supervision	1	Resident Bill of Rights
Hygiene & communicable disease control	0	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	87	83
Percent female	83.4%	63.3%
Percent 85 years or older	63.5%	52.8%
Percent younger than 65 years	2.6%	5.6%
Average length of stay (days)	983	817
Percent of residents diagnosed with depression	24.1%	22.9%
Percent of residents dependent in activities of daily living	33.7%	32.4%
Percent of residents in a wheelchair	61.5%	53.3%
Percent of residents with dementia (mild to severe)	67.1%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	9.3%	27.5%
Percent of residents with physically abusive behaviour	5.5%	8.4%
Average index of social engagement	4.3	2.7
Percent of residents with low social engagement	2.0%	48.0%
Case mix index	0.55	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	19.7%	11.1%
Percent of residents receiving recreation therapy	58.5%	30.3%
Percent of residents receiving occupational therapy	4.4%	5.5%
Percent of residents receiving depression medication	43.2%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	24.0%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	26.3%	34.9%
Percent of residents taking nine or more medications	35.7%	44.6%
Percent of residents with daily physical restraints	5.0%	6.0%
Percent of residents with falls in the last 30 days	13.0%	12.8%
Percent of residents with a worsened pressure ulcer	0.8%	2.2%
Percent of residents with four or more emergency room visits	1.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	98.1%	87.5%
Percent of health care workers vaccinated for influenza	100.0%	39.1%
Percent of residents vaccinated for COVID-19	88.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Windermere Care Centre website